IT Lead Business Analyst

Competitive salary up to £70,000 depending on experience. Annual incentive related bonus up to £1,000. Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the IT Lead Business Analyst progression plan. 25 days annual leave plus bank holidays, plus 2 extra wellness days. Life assurance cover of 4 times pensionable salary. Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more.

Location: Initially based in Bradford; office moving to Leeds Valley Park in summer 2026. Hybrid working (1‑2 days in office per week, Bradford/Leeds). Work type: Permanent, 37 hours per week, Monday to Friday.

Overview: Yorkshire Water provides essential water and wastewater services to the region. The Project team is a key part of how we meet the changing expectations of customers and regulators. The IT Lead Business Analyst will shape and deliver complex, high‑value transformation programmes, influencing organisational direction with senior leaders and ensuring change delivers meaningful outcomes for customers, colleagues and communities.

Responsibilities:

• Lead complex business analysis activities to shape strategic change, inform executive decision‑making and deliver organisational value.
• Conduct holistic business situation analysis to identify opportunities, risks, dependencies and impacts within complex, high‑impact environments.
• Define, establish and continuously improve organisation‑wide standards, frameworks, methods, tools and best practices for business analysis and requirements management.
• Lead the scoping, elicitation, analysis, prioritisation, validation and lifecycle management of requirements for large‑scale strategic programmes and initiatives.
• Ensure business requirements and solutions are aligned to customer needs, regulatory obligations, operational objectives and long‑term business outcomes.
• Champion and embed user‑centred design principles across change initiatives, ensuring user research, experience design, accessibility, usability and evaluation activities shape solution development.
• Build, influence and maintain strong relationships with senior stakeholders, acting as a trusted advisor to secure alignment, engagement and consensus on strategic decisions.
• Facilitate collaboration across business, technology, operational and delivery teams to ensure shared understanding and successful change outcomes.
• Provide leadership and assurance for business analysis activities across programmes and projects, ensuring quality, consistency and adherence to organisational standards.
• Drive continuous improvement in business processes, organisational capability and ways of working, leveraging technology, automation, innovation and best practice.
• Identify and promote opportunities to improve customer experience, service performance and operational efficiency through effective analysis and change delivery.
• Support the successful delivery of strategic programmes by ensuring solutions address genuine business needs and provide measurable business benefits.
• Monitor emerging trends, industry best practice and regulatory developments, incorporating insights into business analysis approaches and organisational change initiatives.
• Contribute to the development of business analysis capability across the organisation through coaching, mentoring, knowledge sharing and professional leadership.
• Ensure change initiatives deliver sustainable, compliant, high‑quality outcomes that support Yorkshire Water’s strategic and regulatory commitments.

Skills & Qualifications:

• Extensive experience defining and embedding business analysis and requirements management standards across multiple teams or functions.
• Proven track record of influencing senior stakeholders and securing agreement on complex business and technology requirements.
• Significant experience leading business analysis activities within large‑scale strategic transformation programmes.
• Strong expertise in requirements elicitation, prioritisation, governance and lifecycle management.
• Experience implementing user‑centred design practices, including user research, service design, testing and evaluation.
• Excellent stakeholder management and consultancy skills, with the ability to act as a trusted advisor to senior leaders and executives.
• Strong leadership and people management experience, including developing capability, coaching teams, setting performance expectations and driving continuous improvement.
• Ability to navigate complexity and ambiguity, translating business needs into clear, actionable outcomes.
• Exceptional communication, influencing and relationship‑building skills with stakeholders at all levels of the organisation.
• Passion for delivering customer‑focused, value‑driven change that improves business performance and service outcomes.

Application Process:

Advert closing date: 23rd of July 2026. All roles are subject to pre‑employment checks including Basic Disclosure Check and, where required, a Counter Terrorist Check or Security Check clearance. Medical questionnaires and further medicals may also be required. Kelda Group reserve the right to close the position before the published closing date. No agencies please.