IT Delivery Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Benefits

• We offer a competitive salary, depending on experience (£70,000 - £75,000).
• A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company.
• Annual incentive related bonus (up to 10% of annual salary, increasing to 15% in the 26 to 27 performance year).
• Private health care (self only).
• Attractive pension scheme (up to 12% company contribution).
• Life assurance cover of 4 times pensionable salary.
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

West Yorkshire. This role will be a hybrid role, initially based in Bradford but moving our office to Leeds Valley Park in summer 2026, so you'll be based there in the future. Hybrid working up to 2-3 days in the office a week – Bradford/Leeds.

Work type

Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for an IT Delivery Manager (Digital) to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap while their wastewater is taken away. But for us it is so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the region, and play a key role in the region's health, wellbeing and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means this is an exciting time to discover opportunities within the water industry. Information Technology is a key part of how we plan to meet the changing expectations of customers and regulators. Join a fast‑paced, high‑impact IT programme where you'll play a pivotal role in shaping and delivering technology that transforms the customer experience. This is a brilliant opportunity to lead from the front – bringing strategy to life, driving innovation and inspiring teams to deliver meaningful change. You'll work with senior stakeholders, influence key decisions and create real value through smart planning, strong leadership and a focus on continuous improvement. If you're passionate about delivering change, building high‑performing teams and making a visible difference, this is the role for you.

Where you fit in

As our IT Delivery Manager, you will:

• Take the lead as the central voice of the IT Digital programme, driving clear, engaging communication that keeps everyone aligned, informed and energized around delivery progress.
• Build strong relationships with stakeholders, confidently sharing updates, shaping conversations and ensuring transparency across CX and TEC at every stage.
• Proactively identify and remove blockers, keeping momentum high and ensuring the programme continues to move forward at pace.
• Play a key role in shaping and aligning strategy – bringing clarity to priorities, decisions and outcomes while bridging the gap between business needs and technical delivery.
• Design and deliver an ambitious, achievable technology roadmap that powers the Customer Experience strategy and creates meaningful impact.
• Own programme planning end‑to‑end, coordinating timelines, resources and dependencies to ensure seamless execution.
• Drive commercial awareness by managing budgets effectively, forecasting costs and ensuring spend delivers maximum value.
• Use your expertise to influence key decisions, lead supplier and tender processes and bring innovative thinking to programme delivery.
• Inspire, coach and guide Project Managers and wider teams to perform at their best, creating a motivated and high‑performing delivery environment.
• Lead strong and effective governance that ensures quality, accountability and on‑time delivery across all programme activity.
• Collaborate with internal teams and external partners to deliver joined‑up, efficient and high‑quality outcomes.
• Continuously look for ways to improve how work gets done, boosting efficiency, increasing pace and managing risks intelligently.
• Champion a culture of continuous improvement, using data and insights to drive better decisions and stronger outcomes.
• Lead by example building capability, developing talent and creating opportunities for growth across the team.
• Foster an inclusive, supportive and safe team environment where people feel valued, engaged and empowered to succeed.
• Hold high standards, driving accountability, addressing challenges head‑on and ensuring consistent performance and progress.

What skills & qualifications you will need

• Commercially aware, with knowledge of capital regulations and investment planning.
• Confident in setting clear, ambitious targets and holding others accountable for performance.
• Skilled in building and maintaining strong relationships across teams, stakeholders and partners.
• An excellent communicator with the ability to simplify complex technical information for a range of audiences.
• Highly organised, with the ability to prioritise and thrive in a fast‑paced, evolving environment.
• Skilled in both agile and waterfall project delivery models.
• A strong analytical and problem‑solving skillset, with a proactive and solution‑oriented mindset.
• A creative thinker with the ability to approach challenges from different angles.
• Experience in a senior operational or strategic leadership role within a commercial or regulated environment is advantageous.
• Background in utilities, water, wastewater or related industries (e.g. process or manufacturing) is beneficial.
• Proven experience delivering large‑scale programmes is desirable.
• Experience leading and embedding change with the ability to positively influence culture, behaviours and ways of working.

Although we operate 24 hours a day, 365 days a year we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We understand that juggling childcare responsibilities or achieving that ideal work/life balance isn't always easy. If you've got experience in IT (Digital) Delivery and want to help us deliver great service for our customers while looking after the environment, we encourage you to apply.

The closing date for this role is the 11th June 2026. Successful candidates will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make the application experience comfortable and straightforward. If you have an accessibility need, disability or condition that requires changes to the recruitment process please include this information in your application and we will discuss any reasonable adjustments required. Kelda Group reserves the right to close this position before the published closing date should the need occur. We therefore advise you to complete and submit your application as soon as possible. No agencies please.