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- Tasks: Join us in delivering excellent customer service and accurate water meter readings.
- Company: Yorkshire Water, committed to community and environmental care.
- Benefits: Competitive salary, bonus opportunities, generous leave, and health benefits.
- Why this job: Make a real difference in your community while enjoying a flexible work-life balance.
- Qualifications: Customer service experience and a full driving licence required.
- Other info: Exciting career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 25776 - 31981 £ per year.
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- Competitive salary £25,776 - £31,981
- Company van
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (Currently up to 12% company contribution)
- Development opportunities in line with the Metered Customer Service Advisor progression plan
- 25 days annual leave plus bank holidays - plus an extra wellness day
- Life assurance cover of 4 times pensionable salary
- Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Located across East Yorkshire Goole area – to be considered for this role you should live within a reasonable commutable distance to this role location.
Work type: 37 hours per week, Monday - Friday – FTC for 23 months.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.
Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.
Where you fit in! As our Metered Customer Service Advisor you will:
- Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required, e.g. checks and final reads.
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
- Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day to day business decisions.
What skills & qualifications you will need:
- This is an outdoors role so you must be comfortable working in all weathers and terrains.
- You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
- Full Driving Licence with less than 6 points.
- IT skills – Competent using MS Office applications and ability to quickly adapt to new systems.
- Experience of working independently.
- Experience of working in a Customer service environment.
- Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
You will also benefit from having:
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and / or regulated environment.
- Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!
If you’ve got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Recruitment Process. Closing date - 1st March, 2026. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No Agencies please.
Metered Customer Service Advisor in Goole employer: Kelda Group Limited 0000411940 - Kelda Group Limited
Contact Detail:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metered Customer Service Advisor in Goole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorkshire Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of a Metered Customer Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past work that demonstrate your ability to handle customer issues effectively. Highlight any experience you have with problem-solving and working independently, as these are key for this role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if Yorkshire Water is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Metered Customer Service Advisor in Goole
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Metered Customer Service Advisor role. Use keywords from the job description to show us you understand what we’re looking for!
Show Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your experiences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Metered Customer Service Advisor. Familiarise yourself with the responsibilities, such as reading water meters and resolving customer issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Dress for the Job
Even though this is an outdoor role, it's important to make a good first impression. Dress smartly for the interview, showing that you take the opportunity seriously. A neat appearance can set the tone for a professional conversation.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and thinking about how you can contribute to the company.