At a Glance
- Tasks: Lead remote operational teams and drive customer service improvements in wastewater management.
- Company: Join a leading wastewater service provider with a focus on innovation and sustainability.
- Benefits: Enjoy a competitive salary, company car scheme, private healthcare, and generous annual leave.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in environmental impact while developing your leadership skills.
- Qualifications: Strong leadership experience, health and safety knowledge, and excellent communication skills required.
The predicted salary is between 55960 - 55960 £ per year.
Benefits
- Competitive salary up to £55,960 per annum depending on experience
- Company car lease/allowance scheme
- Annual incentive related bonus (up to 10% of annual salary)
- Private health care (self only)
- Attractive pension scheme (up to 12% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays – plus an extra wellness day
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more
Location
We are looking for an Operational Delivery Manager to cover the West Yorkshire area in our Customer Field Services department within the Wastewater Service Delivery Business Unit. You will be primarily based from our site in Bradford but we are moving our office to Leeds Valley Park in September 2026. The role is a hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate.
Work type: Permanent. 37 hours per week, Monday - Friday. As part of the role you will be required to participate in a standby rota.
Responsibilities
As our Operational Delivery Manager you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will lead continuous improvement in customer service by striving to deliver same‑day solutions to customers and environmental‑impacting incidents. You will also oversee planned repair and maintenance activities on the wastewater network and deliver the asset plan for network maintenance to eliminate future escapes.
Skills, experience and qualifications
- Strong customer focus and dynamic people leadership with proven success in leading operational teams remotely in a busy operations environment, managing day‑to‑day reactive workloads and achieving excellent performance against challenging targets
- Experience of Health and Safety Management processes and procedures H&S trained, preferably IOSH qualified
- Experience in managing, leading and embedding change initiatives in the field
- Ability to performance manage – and ideally awareness of actions on performance measures (pollution, flooding internal and external, stability and reliability)
- Proficient in IT with in‑depth knowledge of Microsoft applications
- High levels of resilience to enable delivery of a demanding role and excellent written and communication skills
- Ability to identify and solve issues in a timely and effective manner to ensure network activity does not adversely impact network stability or customer service
- Co‑operative working internally and externally with the team, focusing on collective goals
- Proven ability to work in a busy environment, managing day‑to‑day reactive workloads
- Full valid UK driving licence (no more than 6 points)
- Participation in standby rota
Additional benefits
- Good understanding of wastewater networks and resolution processes
- Flexible working patterns and job share options (when possible) to support work‑life balance
Closing date: 9th June 2026. Interviews TBC
Pre‑employment checks
If successful for the role you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check carried out through a Third‑Party Company prior to commencing employment. Depending on the role you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance.
Medical questionnaire
All our roles are subject to a medical questionnaire, and further medicals when required.
Accessibility
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process please include this information in your application and we will discuss any reasonable adjustments required.
Right to close
Kelda Group reserves the right to close this position before the published closing date should the need occur. We therefore advise you complete and submit your application as soon as possible.
Operational Delivery Manager in Bradford employer: Kelda Group Limited 0000411940 - Kelda Group Limited
As an Operational Delivery Manager with us, you'll join a forward-thinking company that prioritises employee well-being and professional growth. Our competitive benefits package, including a generous pension scheme, private healthcare, and flexible working arrangements, reflects our commitment to fostering a supportive work culture in the vibrant West Yorkshire area. With opportunities for continuous improvement and leadership development, we empower our employees to make a meaningful impact in the community while enjoying a balanced work-life experience.
Contact Details:
Kelda Group Limited 0000411940 - Kelda Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Delivery Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Operational Delivery Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and customer service. We should also have examples ready that showcase our leadership skills and how we've tackled challenges in the past.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific instances where we identified issues and implemented effective solutions, especially in a fast-paced environment. This will highlight our ability to manage day-to-day reactive workloads.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re genuinely keen on joining their team!
We think you need these skills to ace Operational Delivery Manager in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Delivery Manager role. Highlight your experience in managing remote teams and your strong customer focus, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your proficiency in IT and any Health and Safety Management qualifications you have. We want to see how your skills align with our needs, so be specific about your achievements!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Kelda Group Limited 0000411940 - Kelda Group Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operational Delivery Manager. Brush up on your knowledge of wastewater networks and the specific challenges faced in the Yorkshire region. This will show that you're not just interested in the role, but that you’re genuinely prepared to tackle the issues head-on.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading remote teams. Prepare examples of how you've successfully managed operational teams, especially in a busy environment. Highlight any change initiatives you've led and how they improved performance or customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified and solved issues quickly. The interviewers will want to see your ability to handle reactive workloads and ensure network stability. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to health and safety management or their plans for continuous improvement in customer service. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
