At a Glance
- Tasks: Drive client success by ensuring they realise and grow the value of AI solutions.
- Company: Dynamic London-based AI company with a focus on autonomous agents.
- Benefits: Competitive salary, uncapped commission, equity, and flexible working arrangements.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of AI innovation and make a real impact on enterprise clients.
- Qualifications: 3-10 years in customer success or consulting with a focus on post-sale outcomes.
The predicted salary is between 59400 - 72600 £ per year.
A London-based AI company building autonomous AI agents that automate complex enterprise workflows. They've raised $50M so far from top-tier VCs, have product-market fit with Fortune 500 clients, and are gearing up to raise their Series B.
They're building a Value Engineering team that owns the value a client gets across the full relationship, from first conversation through to renewal and expansion. The heart of the role is making sure clients realise, prove and grow the value of what they've bought: driving adoption, deepening usage, and turning early wins into expansion. You'll also work the pre-sales side, building the commercial case that gets deals over the line, but the emphasis is on owning outcomes after the signature, not just before it. You'll be in front of clients from day one, translating complex AI capability into concrete business results. This is not a hand-holding role. You'll be thrown into live client situations and expected to figure it out. If that energises you, read on.
What You'll Do
- Own post-sale outcomes: onboarding, adoption, value realisation, expansion and renewal, this is the core of the role
- Prove and grow value, turn delivered results into the evidence and the relationships that drive expansion
- Build the commercial case: ROI models, success metrics, use case briefs, the evidence that proves value and moves deals
- Lead discovery sessions and value workshops with enterprise clients
- Partner with sales across the pre-sales cycle, from first technical conversation to signed contract
- Develop reusable collateral, playbooks, templates, benchmarks, that compound across the team
What You'll Be Measured On
- NRR, the renewals and expansions you own, your core number
- New Logo ARR, new business you help close
You own both sides of the revenue equation, with the weight on retaining and growing accounts. Commission is uncapped and tied directly to the ARR you influence, on top of base salary.
What They're Looking For
Experience
- 3-10 years in customer success, value engineering, solutions consulting, or a hybrid pre/post-sales role, with genuine depth on the post-sale, value-realisation side
- Track record of owning adoption, expansion and renewal, not just landing the initial deal
- Comfortable in ambiguous, fast-moving environments with minimal process
Approach
- Consultative, you diagnose before prescribing, and lead with business outcomes
- Outcome-owning, you stay with the client after the sale and hold yourself to the value they actually realise
- Stakeholder-facing, you partner with business decision-makers, not just technical teams
- Independent, you operate well with loose guidance and take ownership
- AI-native, you automate your own workflows and bring that mindset to clients
Communication
- Clear, confident, direct, in writing and in the room
- You can turn complex capability into a one-page business case a CFO will read
Logistics
- 2 days/week in office (West London)
- Competitive base + uncapped commission + equity
- Interview process: 2-3 interviews + practical challenge
You've Probably Worked At AI or data platform vendors like Celonis, Dataiku, Snowflake, Databricks, Palantir, C3.ai, DataRobot, Quantexa, ThoughtSpot, Alteryx, or similar Series A/B/C scale-ups selling complex technology into enterprise, ideally in a role that owned customer outcomes and expansion, not just new business. Or you've come from a consulting background (strategy, analytics, or tech implementation) and moved vendor-side.
AI Value Realization Manager employer: Kelaca
Kelaca is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to engage directly with clients from the outset, translating AI capabilities into impactful business solutions. The collaborative environment encourages independent thinking and offers unique advantages such as access to cutting-edge technology and a commitment to driving meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land AI Value Realization Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kelaca. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kelaca before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI Value Realization Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kelaca:Your cover letter is your chance to shine! Tell us why you want to work at Kelaca specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kelaca!
How to prepare for a job interview at Kelaca
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
