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- Tasks: Support the Key Account team with admin tasks and customer service.
- Company: Join Keith Prowse, a leader in hospitality and event management.
- Benefits: Enjoy flexible working, 24 days holiday, and discounts on gym memberships.
- Why this job: Be part of a diverse team that values creativity and innovation.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Bring your dog to work and enjoy a relaxed dress code!
The predicted salary is between 29000 - 31000 £ per year.
Job Title: Key Account Digital Implementation Manager :
Department: Premier Service & Facilities Management
Base Salary: £29,000-£31,000
Location: Twickenham, Webb Ellis House, 3-days a week office, 2 home.
In this role you'll be responsible for supporting our Key Account team across a variety of administrative & communicative functions.
You'll have day to day contact with hospitality bookers and play a major role in maintaining and strengthening our key relationships. This is a hands-on role responsible for delivering high levels of customer service to the company’s key accounts.
This role is to facilitate smooth booking processes for existing PS & FM clients and to assist successful onboarding and implementation for new clients and users transitioning to Self-Service or Assisted Service using both Keith Prowse and 3rd party Tech Solutions and Platforms.
You'll be doing:
Working with the Account Manager to provide support to their activities, including:
- Taking messages and forwarding information to relevant parties
- Registering & onboarding customers and end users
- Training & Coaching end users on KP booking systems
- Maintaining client records in CRM
- Input bookings on both the KP and customer reservation systems
- Produce customer reports to the agreed process and standard
- Manage and own consolidated invoice process
- Updating sales tools on a regular basis
- Working with external platform partners to stay abreast of new functionality within booking platforms and to keep team and clients updated on new iterations and evolving best practice
Working with the Event & Commercial teams to ensure customer service levels are adhered to:
- Responsible for post-sale / pre-event liaison (itineraries, menus, FAQ’s, etc)
- Ensure content on customer websites is correct
Facilities Management
- Responsible for creating and publishing events on reservation systems
- Coaching & Demo’s for Platform functionality and best practice
- Transition end users to Self Service Status
- Managing and updating sales reports & setting up autogeneration and distribution
- Handling enquiries and distributing event information
- Processing new bookings, amendments and cancellations (push to self serve)
- Distributing e-tickets via The O2 ticketing platform
- Managing all event catering requirements
- Co-ordinating Last-Minute Ticket Offers for personal use of suites, this includes setting prices, liaising with key client contacts and processing bookings
- Creating and editing pre-event comms
- Attending tastings and shaping catering offer to suite holders
You'll receive:
- Competitive salary.
- 24-days Holiday with Holiday buy back scheme to purchase up to an additional 10 days of annual leave.
- Up to 6% employer pension contribution.
- Learning and development opportunities for growth within the business and wider Compass Group.
- Relaxed dress code – ability to dress for your day.
- Perks at Work platform with 1000’s of discounts.
- Corporate gym membership with 30% off monthly price.
- Free eye test and discount towards new lenses.
- Flexi working allowing you to manage your own hours.
- Bring your dog to work policy.
- Free car parking available.
At Keith Prowse, we’re proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fuelling creativity, innovation, and success.
Our team’s diverse backgrounds and perspectives enrich our work, and we’re committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate.
Join us in our mission to build a more diverse and inclusive world, working alongside some of the UK’s most innovative and beloved brands. Together, we can achieve anything.
Key Account Digital Implementation Manager employer: Keith Prowse
Contact Detail:
Keith Prowse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Digital Implementation Manager
✨Tip Number 1
Familiarize yourself with the key account management process and customer relationship management (CRM) systems. Understanding how to maintain client records and manage bookings will give you a significant advantage in this role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Since you'll be liaising with hospitality bookers and clients, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Gain some knowledge about the booking platforms mentioned in the job description, such as Keith Prowse and third-party tech solutions. Being proactive in learning about these tools will show your commitment and readiness for the role.
✨Tip Number 4
Highlight any experience you have with event management or catering coordination. This role involves managing event details and catering requirements, so showcasing relevant experience can set you apart from other candidates.
We think you need these skills to ace Key Account Digital Implementation Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Account Digital Implementation Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, account management, or administrative roles. Use specific examples that demonstrate your ability to manage relationships and deliver high levels of service.
Showcase Technical Skills: Since the role involves working with booking systems and CRM tools, make sure to mention any relevant technical skills or experience you have with similar platforms. This could include training others on software or managing data within a system.
Express Your Passion for Diversity and Inclusion: Given the company's commitment to diversity and inclusion, it’s important to express your own values in this area. Share any experiences or perspectives that align with fostering an inclusive workplace in your cover letter.
How to prepare for a job interview at Keith Prowse
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Key Account Digital Implementation Manager. Familiarize yourself with the booking processes, customer service expectations, and the tools mentioned in the job description, such as CRM systems and reservation platforms.
✨Showcase Your Communication Skills
Since this role involves day-to-day contact with hospitality bookers and maintaining key relationships, be prepared to demonstrate your communication skills. Share examples of how you've successfully managed client relationships or resolved issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you had to handle difficult clients or streamline processes, and be ready to discuss how you navigated those situations.
✨Emphasize Your Adaptability
This position requires working with various tech solutions and adapting to new functionalities. Highlight your ability to learn quickly and adapt to new systems, as well as any experience you have with training others on technology.
