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- Tasks: Support the Key Account team with admin tasks and customer service.
- Company: Join Keith Prowse, a leader in hospitality and event management.
- Benefits: Enjoy competitive salary, flexible hours, and perks like gym discounts and holiday buy-back.
- Why this job: Be part of a diverse team, enhancing client relationships and delivering top-notch service.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work 3 days in the office and 2 from home, plus a relaxed dress code.
The predicted salary is between 29000 - 31000 £ per year.
Job Description Job Title: Key Account Digital Implementation Manager : Department: Premier Service & Facilities Management Base Salary: £29,000-£31,000 Location: Twickenham, Webb Ellis House, 3-days a week office, 2 home. In this role you’ll be responsible for supporting our Key Account team across a variety of administrative & communicative functions. You’ll have day to day contact with hospitality bookers and play a major role in maintaining and strengthening our key relationships. This is a hands-on role responsible for delivering high levels of customer service to the company’s key accounts. This role is to facilitate smooth booking processes for existing PS & FM clients and to assist successful onboarding and implementation for new clients and users transitioning to Self-Service or Assisted Service using both Keith Prowse and 3rd party Tech Solutions and Platforms. You’ll be doing: Working with the Account Manager to provide support to their activities, including: Taking messages and forwarding information to relevant parties Registering & onboarding customers and end users Training & Coaching end users on KP booking systems Maintaining client records in CRM
Key Account Digital Implementation Manager employer: Keith Prowse
Contact Detail:
Keith Prowse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Digital Implementation Manager
✨Tip Number 1
Familiarize yourself with the key account management process and customer relationship management (CRM) systems. Understanding how to effectively manage client records and communications will give you a significant advantage in this role.
✨Tip Number 2
Brush up on your training and coaching skills, especially related to booking systems. Being able to demonstrate your ability to onboard and train end users will show that you can add value to the team from day one.
✨Tip Number 3
Stay updated on the latest trends and functionalities in digital booking platforms. This knowledge will not only help you in your role but also impress the hiring team with your proactive approach to learning.
✨Tip Number 4
Highlight any experience you have in event management or customer service. Being able to showcase your ability to handle inquiries, manage bookings, and ensure high levels of customer satisfaction will make you a strong candidate for this position.
We think you need these skills to ace Key Account Digital Implementation Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Account Digital Implementation Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, account management, or administrative roles. Use specific examples that demonstrate your ability to manage relationships and deliver high levels of service.
Showcase Technical Skills: Since the role involves working with booking systems and CRM tools, make sure to mention any relevant technical skills or experience you have with similar platforms. This could include training others on software or managing data within a system.
Express Your Passion for Diversity and Inclusion: Given the company's commitment to diversity and inclusion, include a statement in your application about why these values are important to you and how you can contribute to fostering an inclusive workplace.
How to prepare for a job interview at Keith Prowse
✨Understand the Role
Make sure you have a clear understanding of the Key Account Digital Implementation Manager role. Familiarize yourself with the responsibilities, especially around customer service and onboarding processes. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with hospitality bookers and clients, be prepared to showcase your communication skills. Share examples from your past experiences where you successfully managed client relationships or resolved issues effectively.
✨Familiarize Yourself with Tech Solutions
The job mentions working with various tech solutions and platforms. Brush up on any relevant software or systems you might encounter, such as CRM tools or booking platforms. Being knowledgeable about these can set you apart from other candidates.
✨Emphasize Your Customer Service Experience
Highlight your previous experience in customer service roles. Be ready to discuss how you have maintained high levels of service and handled challenges. This is crucial for demonstrating that you can meet the expectations of the company's key accounts.
