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For Companies At a Glance
- Tasks: Lead pension scheme administration and ensure excellent service for members and clients.
- Company: Join TPT Retirement Solutions, a top UK workplace pensions provider with 80 years of experience.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive training and development plan.
- Why this job: Make a real impact in the pension industry while leading a dynamic team.
- Qualifications: Experience in pension administration and managing customer service operations is essential.
- Other info: Be part of an innovative company that values continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
TPT Retirement Solutions are looking for a DB Administration Manager to lead our administration and contact centre teams, deliver excellent service to members and clients, and ensure full compliance across our pension schemes. If you're excited by the role but don't meet every requirement, we encourage you to apply.
Key Responsibilities
- Lead day‑to‑day pension scheme administration across the RST administration teams.
- Ensure accurate and timely benefit calculations, retirements, transfers, deaths and other member events.
- Monitor SLAs, KPIs and quality standards, reviewing and signing off complex casework.
- Drive continuous improvement through root‑cause analysis and process enhancements.
- Manage the teams ensuring strong service levels and customer satisfaction.
- Oversee workforce planning, scheduling, reporting and performance analysis.
- Handle escalated queries and implement initiatives to improve the customer journey.
- Lead, coach and develop a team of pension administrators, managing workloads and performance.
- Build strong relationships with trustees, employers and advisers; attend meetings and present updates.
- Support new business activity and client onboarding when required.
- Ensure compliance with pension legislation, data protection and organisational policies.
- Oversee audits, risk controls and accurate member record‑keeping.
- Manage administration systems, data integrity, system upgrades and process documentation.
What You'll Bring
- Significant experience in pension scheme administration.
- Proven experience in managing a contact centre of customer service operations, metrics and workforce management.
- Demonstrable evidence of leading and supervising multi‑level teams.
- Sound understanding of relevant pension legislation and governance requirements.
- Strong stakeholder engagement and communication skills with the ability to manage conflict.
- Budget management.
- A commitment to high‑quality service and continuous improvement.
- Confidence working in a regulated environment with complex processes.
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years of experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward‑thinking organisation, investing in technology to improve the services they provide. TPT is ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Benefits
- Competitive salary
- Performance‑related bonus
- Pension scheme
- Sports and social events
- Training and development plan
- Flu jabs
Apply today!
DB Administration Manager in Leeds employer: Keg Wines International
Contact Detail:
Keg Wines International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DB Administration Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the pension industry and let them know you're on the lookout for a DB Administration Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of pension legislation and governance requirements. We recommend creating a list of common interview questions related to DB administration and practising your responses. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you've led teams and improved service levels. Use metrics and success stories to back up your claims – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining TPT Retirement Solutions and contributing to their mission.
We think you need these skills to ace DB Administration Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the DB Administration Manager role. Highlight your experience in pension scheme administration and managing teams, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background aligns with our mission at TPT Retirement Solutions. Don’t forget to mention any relevant achievements!
Showcase Your Leadership Skills: Since this role involves leading teams, make sure to include examples of how you've successfully managed and developed teams in the past. We want to see your ability to drive performance and improve service levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Keg Wines International
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension scheme administration and relevant legislation. TPT Retirement Solutions is looking for someone with significant experience, so be ready to discuss your past roles and how they relate to the responsibilities of a DB Administration Manager.
✨Showcase Your Leadership Skills
Since this role involves leading teams, prepare examples that demonstrate your ability to manage and develop multi-level teams. Think about specific situations where you've successfully coached team members or improved service levels, as these will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated queries. Prepare scenarios where you've implemented process improvements or handled conflicts effectively, as this will show your capability in driving continuous improvement and ensuring customer satisfaction.
✨Engage with Stakeholders
TPT values strong relationships with trustees, employers, and advisers. Be ready to discuss how you've built and maintained these relationships in your previous roles. Highlight any experiences where you've presented updates or collaborated with stakeholders to enhance service delivery.