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- Tasks: Lead client communication projects and manage relationships for Employer Committees.
- Company: Join TPT Retirement Solutions, a top UK workplace pensions provider with 75 years of experience.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive training plan.
- Why this job: Make a real impact by enhancing client satisfaction and delivering exceptional service.
- Qualifications: Experience in client relationship management and strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
TPT Retirement Solutions is seeking a Client Delivery Manager, within the Client Delivery Team, to take ownership of the delivery and coordination of services for Trustee Boards, Sponsoring Employers and Employer Committees. This role focuses on producing employer communications and supporting our client-facing teams on communication projects, together with relationship management for our Employer Committees.
You Will Be Responsible For:
- Proactively managing and coordinating the delivery of services for all our client facing teams.
- Leading client communication projects, surveys and ad-hoc initiatives for TPT clients.
- Supporting our Employer communication plan, including producing and overseeing high quality written employer communications, as well as presentations, webinars and events.
- Relationship management for TPT's Employer Committees, including secretarial support and production of high quality governance and reporting materials.
- Supporting and developing the Client Delivery team.
- Support for data governance projects.
- Developing and implementing improvements to our client service.
- Ensuring strong risk management and adherence to governance.
Skills And Experience:
- Experience of Defined Benefit client relationship management and pension scheme secretariat work.
- Track record in client engagement, including producing client communications and leading communication projects.
- Strong understanding of pension legislation.
- Microsoft Office proficiency including Word, PowerPoint and proven experience in interpretation of client data using Excel.
- Experience of coaching and motivating others to achieve team goals.
- Proven experience in managing and enhancing client satisfaction.
- Excellent presentation, time management, and organisational skills.
If you thrive on exceeding client expectations and enjoy delivering an exceptional client service, apply today!
The Company:
TPT Retirement Solutions (TPT) is one of the UK's leading providers of workplace pensions with over 75 years experience of managing defined benefit and defined contribution pension schemes. It has £11.1 billion of assets under management (as at 30 September 2024) and 470,000 members. TPT's mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Benefits:
- Competitive salary
- Performance-related bonus
- Pension scheme
- Sports and social events
- Training and development plan
- Flu jabs
Client Delivery Manager in Leeds employer: Keg Wines International
Contact Detail:
Keg Wines International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TPT Retirement Solutions and understanding their mission. Tailor your responses to show how your experience aligns with their goals, especially in client delivery and communication projects.
✨Tip Number 3
Practice your presentation skills! Since the role involves producing high-quality communications and presentations, being able to convey your ideas clearly will set you apart. Consider mock interviews or practice sessions with friends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at TPT and contributing to their innovative approach.
We think you need these skills to ace Client Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management and communication projects. We want to see how your skills align with what we’re looking for at TPT!
Showcase Your Communication Skills: Since this role involves producing high-quality written communications, don’t forget to demonstrate your writing prowess. Include examples of past communications or projects that showcase your ability to engage clients effectively.
Highlight Relevant Experience: Be sure to mention any experience you have with pension legislation and defined benefit schemes. We’re keen on candidates who understand the ins and outs of our industry, so make it clear how your background fits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Keg Wines International
✨Know Your Stuff
Make sure you brush up on your knowledge of defined benefit client relationship management and pension legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Communication Skills
Since the role involves producing high-quality employer communications, prepare examples of your previous work in this area. Bring along samples of presentations or written communications you've created, and be ready to discuss how you approach different communication projects.
✨Demonstrate Relationship Management Experience
Think of specific instances where you've successfully managed client relationships or led a team. Be prepared to share how you’ve enhanced client satisfaction and what strategies you used to maintain strong relationships with stakeholders.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, especially around risk management and governance. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to implement improvements in client service.
