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- Tasks: Be the go-to person for customer support via email, chat, and phone.
- Company: Join KEF, a leader in consumer electronics and sound innovation.
- Benefits: Enjoy hybrid work options, competitive salary, bonuses, and career development.
- Why this job: Make a real impact by helping customers with their tech needs in a dynamic environment.
- Qualifications: Must speak Dutch and English; previous tech support experience is a plus.
- Other info: Passion for sound and technology is essential; be part of a supportive team!
The predicted salary is between 28800 - 43200 £ per year.
The Product Solution Administrator is a critical role within the Sales Operations Hub at KEF, dedicated to delivering exceptional customer support. In this position you will manage customer inquiries through email, live chat, and phone, focusing on issues ranging from technical support to RMA (Return Merchandise Authorization) processes. The ideal candidate will embody a proactive, customer-centric mindset, adept at navigating multiple communication channels and maintaining high customer satisfaction scores (CSAT).
To apply, you must be an effective communicator in the Dutch and English language.
This role is based in our Maidstone office and hybrid working is also available.
Responsibilities include:
- Serve as the primary interface for KEF customers (D2C), dealers and distributors (B2B), providing detailed product support and solutions within the Sales Operations Hub.
- Efficiently manage customer inquiries across email, live chat, and phone, ensuring consistent delivery of high-quality service.
- Maintain adherence to predefined service levels and manage workload to meet or exceed targets for case volumes and CSAT.
- Uphold a ‘can-do’ attitude, focusing on customer needs and demonstrating a commitment to resolving customer issues effectively.
- Handle a broad range of customer queries, including technical troubleshooting, RMA coordination, returns processing, and follow-ups.
- Support customers who have made purchases through both e-commerce platforms and physical dealer locations.
- Engage in ongoing professional development to stay informed of industry best practices and enhance service skills.
- Collaborate with team members to refine customer service strategies and improve the overall quality of support.
Qualifications and Experience
- HND / Bachelor’s degree holder or equivalent experience.
- Previous experience in Technical support/product support role
- Languages: Dutch and English are essential and other language highly advantageous
- Live within a commutable distance to the Maidstone office is essential
- Excellent interpersonal skills at all levels of the business
- Good written and verbal communication
- Attention to detail and good problem-solving skills
- Time and Task management
- Interest in Consumer Electronics/HiFi and network connected products
- Passionate about sound (eg music, movies, and gaming)
- Self-learner who enjoys working with new technologies
- Consumer Focused
- Team player/can do attitude
For more company details, please visit our website at
We offer a competitive salary, bonus, company pension scheme, a career development opportunities. Please send your full CV with current and expected salary by clicking “Apply”.
KEF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Personal data collected will be treated as strictly confidential and used for recruitment purposes only..
All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.
Product Solutions Administrator employer: KEF | Kent Engineering & Foundry
Contact Detail:
KEF | Kent Engineering & Foundry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Solutions Administrator
✨Tip Number 1
Familiarize yourself with KEF's products and services, especially in the consumer electronics and HiFi sectors. This knowledge will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills in both Dutch and English. Since this role requires effective communication in both languages, consider engaging in conversations or role-playing scenarios to enhance your fluency and confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Being able to articulate these experiences will highlight your proactive, customer-centric mindset.
✨Tip Number 4
Research common technical issues related to consumer electronics and familiarize yourself with RMA processes. This will prepare you for the types of inquiries you may encounter and demonstrate your readiness for the role.
We think you need these skills to ace Product Solutions Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Solutions Administrator at KEF. Familiarize yourself with customer support processes, technical troubleshooting, and RMA procedures to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or product support roles. Showcase your ability to manage customer inquiries across various channels and your commitment to high customer satisfaction.
Demonstrate Language Proficiency: Since fluency in Dutch and English is essential for this role, ensure that your application reflects your language skills. You might want to include examples of how you've used these languages in a professional context.
Showcase Your Passion: KEF values candidates who are passionate about consumer electronics and sound. In your application, express your interest in HiFi products, music, movies, or gaming, and how this passion drives your customer service approach.
How to prepare for a job interview at KEF | Kent Engineering & Foundry
✨Show Your Customer-Centric Mindset
During the interview, emphasize your proactive approach to customer service. Share examples of how you've successfully resolved customer issues in the past, showcasing your commitment to maintaining high satisfaction scores.
✨Demonstrate Communication Skills
Since effective communication in Dutch and English is crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss your experience with different communication channels like email, live chat, and phone.
✨Highlight Technical Support Experience
Be ready to talk about your previous roles in technical or product support. Discuss specific challenges you faced and how you navigated them, particularly in troubleshooting and RMA processes.
✨Express Your Passion for Consumer Electronics
Show your enthusiasm for sound and consumer electronics during the interview. Share your interests in music, movies, or gaming, and how they relate to your understanding of the products you'll be supporting.
