At a Glance
- Tasks: Support the European Sales Team by processing orders and providing exceptional customer care.
- Company: Join KEF, a premium audio brand with over 65 years of innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Office-based role in Maidstone with a collaborative team atmosphere.
- Why this job: Be the voice of KEF, helping customers experience top-notch audio products.
- Qualifications: 3-5 years in a similar role, strong communication skills, and a passion for audio.
The predicted salary is between 30000 - 40000 £ per year.
With over 65 years of innovation and audio expertise, KEF is a UK‑founded premium audio brand renowned for designing high‑performance wireless and traditional HiFi speakers, subwoofers and headphones. Known for pushing the boundaries of sound engineering, KEF combines cutting‑edge technology with elegant design to create exceptional listening experiences. KEF products are distributed globally and have received numerous international awards for sound quality, design and innovation.
About the Role
This role requires a professional individual who can provide dedicated customer and administration support to the European Sales and Service Team. Sales orders are to be processed in line with company procedure and with a focus on excellent customer care. As the main point of contact for all Sales & Service Administration support for the UK and Europe business, we are looking for an applicant who can assist our commercial retail partners at every interaction point and become a central contact for information on country‑specific activity. The person in this role would be expected to stay up to date with new products and features to assist with any enquiries.
Responsibilities
- Processing orders from retail partners, Country & Sales Managers and online transactions.
- Day‑to‑day maintenance of customer accounts.
- Working with team members to resolve product or service issues with exceptional customer care.
- Liaising and effectively communicating with various parties to deliver a seamless customer experience throughout every contact point with the company.
- Working with business partners to arrange collections, returns, deliveries, and answer order queries.
- Coordinating with Internal and External Warehouses for stock movements and replenishment.
Qualifications & Required Skills
- Computer literate – MS Office / CRM systems with the ability to adapt to new systems and applications is essential.
- Exceptional problem‑solving skills with a key focus on the customer’s needs.
- Fluent in English and/or other European language.
- Able to meet tight deadlines and prioritise workload whilst working in a fast‑paced environment – excellent organisational skills are essential.
- 3 - 5 years’ experience in a similar role.
- A natural flair for communicating and engaging with customers and colleagues with a good telephone manner.
- Team player with a ‘can do’ attitude.
- Enthusiastic and open to new challenges and ideas.
- Passion for audio and enthusiasm for KEF’s brand values.
KEF is an equal opportunity employer. All qualified applicants are considered without regard to race, sex, age, religion, sexual orientation, gender identity, national origin, status, or disability. Personal data will be kept confidential and used solely for recruitment. Application data will be retained for 12 months then destroyed.
Sales Administrator, Europe (based in Maidstone) employer: KEF | Kent Engineering & Foundry
At KEF, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Maidstone that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values creativity and teamwork, making it an ideal place for those passionate about audio technology. Join us to be part of a globally recognised brand where your contributions directly impact the customer experience and the future of sound engineering.
Contact Details:
KEF | Kent Engineering & Foundry Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator, Europe (based in Maidstone)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KEF | Kent Engineering & Foundry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KEF | Kent Engineering & Foundry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator, Europe (based in Maidstone)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KEF | Kent Engineering & Foundry:Your cover letter is your chance to shine! Tell us why you want to work at KEF | Kent Engineering & Foundry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KEF | Kent Engineering & Foundry!
How to prepare for a job interview at KEF | Kent Engineering & Foundry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
