At a Glance
- Tasks: Support customers pre and post-sales, diagnose needs, and manage cases to resolution.
- Company: KEF, a premium audio brand with a strong UK heritage.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Work in a vibrant environment with a focus on collaboration and innovation.
- Why this job: Join a dynamic team and help customers enjoy top-notch audio experiences.
- Qualifications: Bilingual in English and French or Dutch and German, with customer service skills.
The predicted salary is between 27000 - 33000 £ per year.
KEF, a UK-founded premium audio brand, is seeking a Customer Success Operations Specialist to provide front-line pre-sales and post-sales support across designated European markets and beyond.
Based in Maidstone (Kent) with a hybrid setup (minimum 3 days in the office), you will diagnose client needs, guide on product and connectivity, and manage cases through resolution while coordinating with distributors, service partners and internal teams.
Bilingual Customer Success Ops (EN/FR + NL/DE) - Hybrid in Maidstone employer: KEF | Kent Engineering & Foundry
At KEF, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our hybrid work culture in Maidstone allows for flexibility while fostering a supportive environment where employees can thrive and grow their careers in the premium audio industry. With a commitment to employee development and a focus on customer satisfaction, joining our team means being part of a dynamic company that truly cares about its people and their contributions.
Contact Details:
KEF | Kent Engineering & Foundry Recruitment Team
