At a Glance
- Tasks: Provide top-notch customer care and support for our homebuilding projects.
- Company: Join Keepmoat, a leader in creating communities and transforming lives.
- Benefits: Competitive salary, career development, and a chance to make a real difference.
- Other info: Dynamic work environment with opportunities for growth in the homebuilding industry.
- Why this job: Be part of a team that values customer satisfaction and quality service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own. As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care Team in our Yorkshire East region, based from the office in Doncaster. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to):
- Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints/queries.
- Ensure all materials and labour required are available prior to starting works.
- Ensure the customer care/after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied.
- Produce all relevant documentation relating to customer care accurately and in a timely manner.
- Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keepmoat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keepmoat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keepmoat:Your cover letter is your chance to shine! Tell us why you want to work at Keepmoat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keepmoat!
How to prepare for a job interview at Keepmoat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
