Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
The main purpose of this office based role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to);
- Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
- Ensure all materials and labour required are available prior to starting works
- Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, Experience and Qualifications
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
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Customer Service Coordinator in Cambuslang employer: Keepmoat
At Keepmoat, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Central Finance Management Accountant role offers not only competitive pay and benefits but also significant opportunities for professional growth within a large, dynamic organisation dedicated to transforming communities through quality housing. Join us to make a meaningful impact while developing your career in a supportive environment that values diversity and innovation.
