At a Glance
- Tasks: Provide top-notch after-sales service and resolve customer issues in occupied properties.
- Company: Join Keepmoat, a leading builder known for exceptional customer service.
- Benefits: Company van, competitive pay, and opportunities for personal growth.
- Other info: Flexible travel across South Yorkshire and East Coast; embrace a collaborative culture.
- Why this job: Make a real difference in customers' lives while working in a dynamic environment.
- Qualifications: Experience in joinery or painting & decorating; strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Customer Care Technician to join us, field-based covering the South Yorkshire region with travel to the East Coast. The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations. For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions focused approach.
Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
Customer Care Technician in Bridlington employer: Keepmoat
At Keepmoat, we pride ourselves on being an exceptional employer, offering our Customer Care Technicians a dynamic work environment across the beautiful South Yorkshire region. Our commitment to employee growth is evident through ongoing training and development opportunities, while our collaborative culture fosters teamwork and innovation. With a focus on delivering outstanding customer service, we provide our team with the tools and support they need to excel, including a company van for travel, ensuring a rewarding and fulfilling career in the homebuilding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Bridlington
✨Tip Number 1
Get to know the company! Research Keepmoat and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and technical skills. Think about specific examples from your past work that demonstrate your problem-solving abilities and customer service focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Technician in Bridlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Care Technician role. Highlight any relevant joinery or painting & decorating background, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with our core values at Keepmoat. Be sure to mention your flexibility and willingness to travel across the South Yorkshire region.
Showcase Your Multi-Skilled Experience:Since the role requires a variety of skills, make sure to showcase your multi-skilled background. Whether it's maintenance works or adhering to NHBC Standards, let us know how your experience makes you a great fit for the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Keepmoat
✨Know Your Stuff
Make sure you brush up on NHBC Standards and LABC Regulations before the interview. Being knowledgeable about these will show that you're serious about the role and understand the industry standards.
✨Show Off Your Skills
Since they’re looking for a multi-skilled technician, be ready to discuss your joinery or painting & decorating experience. Bring examples of past work or projects where you've solved problems creatively and effectively.
✨Customer Service Focus
Prepare to talk about your approach to customer service. Think of specific instances where you’ve gone above and beyond to ensure customer satisfaction, as this aligns with their commitment to being a 5-star builder.
✨Flexibility is Key
As the role involves travel across a large area, be prepared to discuss your flexibility and willingness to adapt to changing schedules. Highlight any previous experiences where you successfully managed your time and resources in a dynamic environment.
