At a Glance
- Tasks: Support the Customer Care team by managing administrative tasks and resolving customer issues.
- Company: Join Keepmoat Homes, a top UK housebuilder transforming communities.
- Benefits: Competitive pay, annual bonuses, exclusive staff discounts, and career development opportunities.
- Other info: Work in a friendly team with genuine opportunities for career progression.
- Why this job: Be a brand ambassador and deliver exceptional customer experiences in a collaborative environment.
- Qualifications: Customer care experience and strong organisational skills; construction industry experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building.
The Customer Care Administrator plays a vital role in supporting the Customer Care team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes. This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns.
As a Keepmoat brand ambassador, Customer Care plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.
Skills and Knowledge:
- A straightforward and friendly team player with Customer Care experience.
- Creative and used to using organisational and planning skills within a Customer Care environment.
- Passionate about providing the highest quality customer care.
- A collaborative team player, with experience communicating with different stakeholders.
- Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for us?
- Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader.
- Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
- Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
- Trust – We encourage you to come up with ideas and get the most out of your job with us.
- Development – we offer genuine development opportunities to progress your career.
Our values:
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest.
- Collaborative - We work together in partnership to deliver the very best customer experience.
- Passionate - We care about what we do. We put pride and energy into delivering results.
- Creative - We are proactive, flexible and resourceful.
Hours: 37.5 hours per week, Monday to Friday
Location: Hebburn, NE31 2EX
Employer: North East
Job type: Full Time Permanent
Closing date: 05/06/2026
Customer Care Administrator employer: Keepmoat Limited
At Keepmoat Homes, we pride ourselves on being a top employer in the housebuilding industry, offering competitive pay, an annual bonus scheme, and exclusive staff discounts. Our collaborative and passionate work culture fosters employee growth through genuine development opportunities, ensuring that our team members feel valued and empowered to contribute to the communities we serve. Join us in Hebburn, where your role as a Customer Care Administrator will be pivotal in delivering exceptional customer experiences and making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know the company! Research Keepmoat Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as a Customer Care Administrator.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Keepmoat Homes and contributing to their mission.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer care experience you have, especially if it relates to the housebuilding or construction industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer care and how you align with our values at Keepmoat Homes. Be sure to mention why you’re excited about the role and how you can contribute to our mission.
Showcase Your Organisational Skills:As a Customer Care Administrator, being organised is key. In your application, give examples of how you've successfully managed tasks or projects in the past. This will show us that you can handle the administrative side of the role with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Keepmoat Limited
✨Know Your Stuff
Before the interview, make sure you understand Keepmoat Homes' mission and values. Familiarise yourself with their approach to customer care and how they engage with local communities. This will show that you're genuinely interested in the role and align with their ethos.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer care experience. Think about times when you resolved issues or improved customer satisfaction. Relating these experiences to the responsibilities of the Customer Care Administrator will demonstrate your suitability for the position.
✨Be Ready to Discuss Tools
Since the role involves using Dynamics 365 (D365), it’s a good idea to brush up on your knowledge of CRM systems. If you have experience with D365 or similar tools, be prepared to discuss how you've used them to manage customer interactions and track issues effectively.
✨Emphasise Teamwork
Keepmoat Homes values collaboration, so be ready to talk about how you work within a team. Share examples of how you've partnered with colleagues or stakeholders to achieve common goals, especially in a customer care context. This will highlight your ability to fit into their culture.
