Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to);
- Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
- Ensure all materials and labour required are available prior to starting works
- Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, Experience and Qualifications
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for us?
- Competitive rates of pay
- Smart Holidays
- Company Pension Scheme
- Cycle to Work Scheme
- 5% discount on a Keepmoat home
- Exclusive offers and discounts
- Life Assurance and Health Assessments
- Employee Assistance Programme
- Volunteering Day and Payroll Giving
- Development opportunities to progress your career
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.
We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.
The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL
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Customer Care Co-ordinator in Cambuslang employer: Keepmoat Limited
At Keepmoat, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our Bristol office is not only a hub for professional growth but also provides competitive benefits such as smart holidays, a company pension scheme, and exclusive discounts, ensuring our employees feel valued and supported. Join us to make a meaningful impact in housebuilding while developing your career in a diverse and inclusive environment.
