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For Companies At a Glance
- Tasks: Support the Customer Care team with admin tasks and resolve customer issues.
- Company: Join a leading company known for exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a key player in enhancing customer experiences and making a difference.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with room for career advancement.
The predicted salary is between 25000 - 30000 £ per year.
Main purpose of the role
The Customer Care Administrator plays a vital role in supporting the Customer Care team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes. This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns. As a Keepmoat brand ambassador, Customer Care plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.
Key Accountabilities
- Be a Role Model for Customer Excellence: Engage positively and professionally with customers to build confidence and trust. Demonstrate exemplary customer behaviour and set the standard for the team. Manage complaints, social media enquiries and third-party claims to minimise reputational risk.
- Deliver Business Objectives and Service Priorities: Respond promptly to all customer enquiries across phone, email and face-to-face interactions, in line with SLAs. Organise, allocate and progress work effectively — including materials, technicians, subcontractors and suppliers — ensuring timely resolution. Maintain accurate records and documentation, including D365 updates, reports and invoice-related paperwork.
- Champion Continuous Improvement: Take ownership of personal development by seeking feedback and enhancing customer engagement skills. Identify opportunities to improve efficiency, processes and ways of working. Stay up to date with product ranges, specifications and new technologies to support informed customer conversations.
Customer Care Administrator in Hebburn employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Hebburn
✨Tip Number 1
Get to know the company inside out! Research Keepmoat's values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer care skills! Role-play common scenarios you might face as a Customer Care Administrator. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Administrator in Hebburn
Some tips for your application 🫡
Show Your Customer Care Passion: When writing your application, let your enthusiasm for customer care shine through. We want to see how you engage positively with customers and how you can be a role model for customer excellence.
Be Detail-Oriented: Since the role involves managing detailed information in our CRM system, make sure to highlight your attention to detail in your application. Mention any experience you have with logging information or handling documentation accurately.
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've effectively resolved customer issues or complaints in the past. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Keepmoat Homes
✨Know Your CRM Basics
Familiarise yourself with Dynamics 365 (D365) before the interview. Understanding how to log information and manage customer data will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or enquiries in the past. Highlight your ability to engage positively and professionally, as this role is all about building trust with customers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. The role involves allocating work and tracking materials, so showing that you can juggle responsibilities will impress the interviewers.
✨Emphasise Continuous Improvement
Talk about any personal development initiatives you've undertaken, especially those related to customer engagement. Showing a commitment to improving processes and skills aligns perfectly with the company's values.