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- Tasks: Manage customer service experiences and ensure homes are defect-free before customer move-ins.
- Company: Join Keepmoat, a leading homebuilder known for its commitment to customer service excellence.
- Benefits: Enjoy a company car or allowance, flexible working options, and a supportive team environment.
- Why this job: Be part of a dynamic team focused on enhancing customer satisfaction in the homebuilding industry.
- Qualifications: Experience in customer care within housebuilding is essential; a full UK driving license is required.
- Other info: This role involves site visits across Leeds, Sheffield, and Bradford, making it perfect for those who love variety.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our Yorkshire West region, which covers the Sheffield/Leeds/Bradford areas. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home.
Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder status and be a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
This is an exciting time to join this Customer Care team, as they are on a journey to increase customer service standards across the region. We are looking for someone who wants to make a difference in improving the customer experience here at Keepmoat.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, and attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a housebuilder. They will be creative and used to using their organisational and planning skills within a Customer Care environment, with a first-class understanding of the expected fit and finish of a new home. Passionate about providing the highest quality customer care, the successful candidate will have strong customer-facing experience coupled with a delivery focus. They will be a collaborative team player, with experience communicating with different stakeholders and the ability to manage internal and external stakeholders to ensure a quality customer experience.
Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.
Customer Liaison Manager in Leeds employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager in Leeds
✨Tip Number 1
Familiarise yourself with Keepmoat's values and mission. Understanding their commitment to customer service and quality will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage customer relationships and resolve issues effectively. This will help you illustrate your skills in a practical context during interviews.
✨Tip Number 4
Stay updated on industry trends and challenges in the housebuilding sector. Being knowledgeable about current issues can help you engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Customer Liaison Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the housebuilding industry. Emphasise any roles where you've managed customer relationships or conducted quality control inspections.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences. Mention specific examples from your past roles that demonstrate your ability to manage stakeholders and ensure high-quality service.
Showcase Your Skills: Clearly outline your organisational and planning skills in your application. Provide examples of how you've successfully communicated with different stakeholders and improved customer satisfaction in previous positions.
Highlight Relevant Qualifications: If you have any certifications or training related to health, safety, and sustainability, be sure to include them. This will show your commitment to maintaining high standards in your work environment.
How to prepare for a job interview at Keepmoat Homes
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in customer care, especially within the housebuilding or construction industry. Be prepared to discuss specific examples of how you've improved customer experiences and resolved issues.
✨Demonstrate Stakeholder Management Skills
Since the role involves liaising with various stakeholders, be ready to share instances where you've successfully managed relationships with both internal and external parties. This will show your ability to communicate effectively and ensure a quality customer experience.
✨Emphasise Your Attention to Detail
As the role requires conducting quality control inspections, it's crucial to convey your attention to detail. Discuss how you approach inspections and what steps you take to ensure that homes are defect-free before customers move in.
✨Align with Keepmoat's Values
Familiarise yourself with Keepmoat's values and be prepared to discuss how you embody these in your work. Showing that you are a straightforward and friendly team player will resonate well with the interviewers.
