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For Companies At a Glance
- Tasks: Ensure homes are defect-free for customers before and after moving in.
- Company: Join a dynamic Customer Care team in the North East region.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Spend most of your time at allocated sites, engaging with customers directly.
The predicted salary is between 36000 - 60000 £ per year.
Main Responsibilities
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our North East region. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. For this position, the Customer Liaison Manager will be focu…
Customer Liaison Manager employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Research common challenges faced in customer liaison roles, especially in the housing sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will showcase your skills and give us confidence in your ability to handle the responsibilities of the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the position.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Customer Liaison Manager. Highlight key skills and experiences that align with ensuring homes are defect-free and customer satisfaction.
Tailor Your CV: Customise your CV to reflect relevant experience in customer care and site management. Use specific examples that demonstrate your ability to manage customer relationships and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences make you a perfect fit for ensuring quality in new homes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at Keepmoat Homes
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and recent projects. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Care Skills
As a Customer Liaison Manager, your ability to handle customer concerns is crucial. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will showcase your skills effectively.
✨Be Ready for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to customer care and defect management. Practise your responses to these scenarios, focusing on your problem-solving abilities and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, challenges faced in the role, or future projects. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
