Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure homes are defect-free and enhance customer service experience.
- Company: Join Keepmoat, a leading homebuilder known for exceptional customer service.
- Benefits: Enjoy a company car or allowance and flexible working options.
- Why this job: Make a real impact on customer satisfaction in a dynamic team environment.
- Qualifications: Experience in customer care within the housebuilding industry is essential.
- Other info: Opportunity for growth as we elevate our customer service standards.
The predicted salary is between 36000 - 60000 £ per year.
Main Responsibilities
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our North East region. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. For this position, the Customer Liaison Manager will be focu…
JBLK1_UKTJ
Customer Liaison Manager employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with the specific customer service standards and values of Keepmoat. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees in similar roles within the housebuilding industry. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage customer relationships and resolve issues effectively. Highlighting these scenarios will showcase your suitability for the Customer Liaison Manager role.
✨Tip Number 4
Research the specific sites you will be working with, such as those in Teeside and North Yorkshire. Being knowledgeable about the local area and its housing market can give you an edge in discussions about customer needs and expectations.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the housebuilding industry. Emphasise any roles where you've managed customer relationships or conducted quality inspections.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences. Mention specific examples of how you've successfully managed stakeholder relationships and resolved issues in previous roles.
Showcase Your Skills: Clearly outline your organisational and planning skills in your application. Provide examples of how you've used these skills to enhance customer care or improve service standards in past positions.
Highlight Relevant Experience: If you have experience in quality assurance or similar roles within the construction industry, make sure to highlight this. Discuss how this experience has prepared you for the responsibilities of the Customer Liaison Manager position.
How to prepare for a job interview at Keepmoat Homes
✨Know the Company Values
Familiarise yourself with Keepmoat's values and mission. During the interview, demonstrate how your personal values align with theirs, especially in terms of customer care and teamwork.
✨Showcase Relevant Experience
Prepare to discuss your previous roles in customer service or housebuilding. Highlight specific examples where you improved customer experiences or managed stakeholder relationships effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle defects or customer complaints, and be ready to explain your approach and the outcomes.
✨Demonstrate Your Organisational Skills
As a Customer Liaison Manager, you'll need strong organisational abilities. Be prepared to discuss how you manage multiple sites and ensure quality control, perhaps by sharing tools or methods you use.