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- Tasks: Manage customer service experience and conduct quality control inspections at various sites.
- Company: Join Keepmoat Homes, a leader in the homebuilding industry known for exceptional service.
- Benefits: Enjoy competitive pay, annual bonuses, exclusive staff offers, and career development opportunities.
- Why this job: Be part of a passionate team dedicated to delivering high-quality customer care and innovative solutions.
- Qualifications: Experience in customer relations or quality assurance within construction is essential; driving license required.
- Other info: Work primarily in Teesside and North Yorkshire with occasional travel to Hebburn.
The predicted salary is between 36000 - 60000 £ per year.
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We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our North East region. Due to the nature of the role, the candidate will spend most of their time at allocated sites, ensuring our homes are defect-free before and after customer occupancy. The focus will be on sites in the south of the region, including Teesside and North Yorkshire, with occasional travel to Hebburn.
Reporting to the Customer Services Director, the successful candidate will manage and improve the Customer Service experience for Keepmoat customers, supporting our goal to maintain a 5-star builder status and leadership in customer service within the homebuilding industry. Responsibilities include conducting quality control inspections across sites, liaising with stakeholders to ensure defect rectification, recording inspection results, and reporting outcomes. The role also involves attending and chairing weekly sales and construction meetings, participating in NHBC claim investigations as needed, and ensuring all findings are documented properly.
HS&S Responsibilities
Prioritize health and safety for yourself and others, adhering to Keepmoat’s Health, Safety, and Sustainability standards.
Skills, knowledge & experience
Seeking a person embodying Keepmoat values: a friendly, straightforward team player with experience in a similar role within a housebuilder. The ideal candidate will be organized, creative, and knowledgeable about the expected quality of new homes. They should be passionate about delivering high-quality customer care, with strong customer-facing experience and excellent communication skills to manage internal and external stakeholders effectively.
Experience in roles such as Customer Relationships Manager or Quality Assurance Inspector within the housebuilding/construction industry is essential. A full UK driving license is required, with a company car or allowance provided.
Why work for us?
At Keepmoat Homes, we pride ourselves on being a great place to work. As industry leaders, we aim to attract, motivate, and retain top talent to deliver exceptional service. Benefits include:
- Competitive pay, regularly reviewed against industry standards
- Annual bonus scheme linked to team and company performance
- Exclusive staff offers, including holidays, health memberships, and days out
- Encouragement of ideas and innovation
- Career development opportunities
Our values
- Straightforward: Efficient, honest, respectful, and transparent in our work
- Collaborative: Working together to deliver the best customer experience
- Passionate: Caring deeply about our work and delivering results
- Creative: Proactive, flexible, resourceful, and tailored solutions for customers
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Customer Liaison Manager employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with Keepmoat's values and mission. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Network with current or former employees of Keepmoat Homes on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer service skills and your ability to manage stakeholder relationships effectively. Tailoring your anecdotes to reflect the responsibilities mentioned in the job description will make a strong impression.
✨Tip Number 4
Stay updated on industry trends and challenges within the homebuilding sector. Being knowledgeable about current issues can help you engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Liaison Manager position. Tailor your application to highlight relevant experience in customer service and quality control within the housebuilding industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that align with the responsibilities of this position. Mention specific examples of how you've managed customer relationships or conducted quality inspections in past jobs.
Showcase Your Skills: Make sure to showcase your communication skills and ability to work collaboratively. Provide examples of how you've effectively liaised with stakeholders and resolved customer issues in your previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering high-quality customer care. Use it to express why you want to work for Keepmoat Homes and how your values align with theirs, particularly focusing on being straightforward, collaborative, and passionate.
How to prepare for a job interview at Keepmoat Homes
✨Know the Company Values
Familiarise yourself with Keepmoat's values: straightforward, collaborative, passionate, and creative. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Care Experience
Highlight your previous roles in customer service, especially within the housebuilding or construction industry. Prepare specific examples of how you've improved customer experiences or resolved issues effectively, as this will resonate well with the interviewers.
✨Prepare for Quality Control Discussions
Since the role involves conducting quality control inspections, brush up on relevant standards and practices. Be ready to discuss your approach to quality assurance and how you would handle defect rectification processes on-site.
✨Demonstrate Strong Communication Skills
As a Customer Liaison Manager, effective communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you manage relationships with both internal and external stakeholders.
