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For Companies At a Glance
- Tasks: Provide after-sales service and maintenance for occupied properties in the North East.
- Company: Join Keepmoat, a leading 5-star builder known for exceptional customer service in homebuilding.
- Benefits: Enjoy a company van, flexible working hours, and a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Must have a UK Full Clean driving licence and a passion for excellent customer service.
- Other info: This role requires travel across a large geographical area, offering variety in daily tasks.
The predicted salary is between 30000 - 42000 £ per year.
Main purpose of the role
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering the North East region. The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry. The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions-focused approach.
Education & qualifications
Essential - Applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
Customer Care Technician in Hebburn employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Hebburn
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions with us.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Emphasise your collaborative nature by discussing how you've worked with diverse teams or communicated with various stakeholders in previous roles. This will align well with our values and the teamwork aspect of the position.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to travel across the North East region. Highlighting your adaptability will show us that you're prepared for the demands of a field-based role.
We think you need these skills to ace Customer Care Technician in Hebburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and maintenance. Emphasise any previous roles where you demonstrated problem-solving skills and a commitment to high standards.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Keepmoat's core values. Provide specific examples of how you've successfully managed customer issues in the past.
Highlight Relevant Skills: Clearly outline your multi-skilled abilities and knowledge of NHBC Standards and LABC Regulations. Mention your driving licence and flexibility to travel, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Keepmoat Homes
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues, as this aligns perfectly with the role's focus on maintaining a 5-star service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think creatively to solve problems. The interviewers will be looking for your ability to own issues and see them through to completion, so have a few examples ready that showcase your proactive approach.
✨Familiarise Yourself with Relevant Standards
Brush up on NHBC Standards and LABC Regulations before the interview. Being knowledgeable about these standards will not only show your commitment to the role but also demonstrate that you understand the technical aspects of the job.
✨Highlight Your Flexibility and Teamwork
Since the role requires travel and working in various locations, emphasise your flexibility and willingness to adapt. Additionally, share experiences where you've successfully collaborated with different teams or audiences, as this is key to fitting in with Keepmoat's core values.
