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- Tasks: Join us as a Customer Care Technician, fixing defects and enhancing customer experiences.
- Company: Keepmoat is a leading homebuilder committed to 5-star customer service.
- Benefits: Enjoy a company van, flexible travel, and a supportive work environment.
- Why this job: Make a real impact in customer satisfaction while developing your skills in a dynamic role.
- Qualifications: Must have a UK Full Clean driving licence; joinery or painting background preferred.
- Other info: Ideal for Site Finishers looking to transition into customer care.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, Knowledge, Experience
We are looking for someone who fits with our core values here at Keepmoat; they will bepassionateabout providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will becollaborativewith the ability to work and communicate with a variety of different audiences. They will have the ability to becreativeand proactive, using their problem-solving skills to own issues and see them through to completion.They will work in astraightforwardway, with a self-motivated, solutions focused approach.
Education and Qualifications
Essential
Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contactus.
Customer Care Technician in Gravesend employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Gravesend
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues or defects. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Emphasise your multi-skilled background, particularly in joinery or painting & decorating. Be ready to discuss how these skills can enhance the customer service experience and contribute to maintaining high standards.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to travel across the South Midlands region. Highlighting your adaptability will show that you're ready to meet the demands of a field-based role.
We think you need these skills to ace Customer Care Technician in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any technical skills related to joinery or painting & decorating. Emphasise your problem-solving abilities and any previous roles that required a proactive approach.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Keepmoat's core values. Mention specific examples of how you've successfully managed customer issues in the past and your commitment to high standards.
Highlight Relevant Qualifications: Clearly state your qualifications, including your UK Full Clean driving licence. If you have any certifications related to NHBC Standards or LABC Regulations, be sure to include those as well.
Showcase Your Soft Skills: Since the role requires collaboration and communication with various audiences, provide examples of how you've effectively worked in teams or communicated with customers. This will demonstrate your fit for the role and the company culture.
How to prepare for a job interview at Keepmoat Homes
✨Showcase Your Technical Skills
As a Customer Care Technician, you'll need to demonstrate your multi-skilled background, especially in joinery or painting & decorating. Be prepared to discuss specific examples of past work where you've successfully rectified defects or completed maintenance tasks.
✨Emphasise Customer Service Experience
Since the role focuses on improving customer service, highlight any previous experience you have in customer-facing roles. Share stories that illustrate your passion for providing excellent service and how you've handled challenging situations with customers.
✨Demonstrate Problem-Solving Abilities
The interviewers will be looking for your ability to think creatively and proactively. Prepare to discuss instances where you've encountered problems and how you approached them to find effective solutions, showcasing your ownership of issues.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be ready to discuss your understanding of relevant standards and regulations. Familiarise yourself with NHBC Standards and LABC Regulations, and be prepared to explain how you ensure safety in your work.
