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- Tasks: Join us as a Customer Care Technician, providing top-notch after-sales service across Yorkshire East.
- Company: Keepmoat is a leading homebuilder committed to 5-star customer service and quality.
- Benefits: Enjoy a company van, flexible working hours, and the chance to make a real impact.
- Why this job: Be part of a collaborative team that values creativity and problem-solving in customer care.
- Qualifications: Must have a UK Full Clean driving licence and a passion for excellent customer service.
- Other info: This role offers diverse daily tasks and opportunities for personal growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Main purpose of the role
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering the Yorkshire East (Doncaster, Hull, Scarborough, etc) region. The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
Skills, Knowledge, Experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions focused approach.
Education and Qualifications
- Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided.
- Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician in Doncaster
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions with us.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Emphasise your communication skills, especially your ability to work with diverse audiences. Consider how you can convey complex information simply and clearly, as this is crucial for a Customer Care Technician.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to travel across the Yorkshire East region. Highlighting your adaptability will show us that you're prepared for the demands of a field-based role.
We think you need these skills to ace Customer Care Technician in Doncaster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Care Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your customer service skills, problem-solving abilities, and knowledge of relevant regulations like NHBC Standards and LABC Regulations.
Showcase Your Soft Skills: Since the role requires collaboration and communication with various audiences, make sure to include examples of how you've successfully worked in teams or communicated effectively in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Keepmoat Homes
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues, as this aligns with Keepmoat's commitment to a 5-star service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and come up with creative solutions. Highlight your ability to own issues and see them through to completion, which is crucial for the role of a Customer Care Technician.
✨Familiarise Yourself with Relevant Standards
Brush up on NHBC Standards and LABC Regulations before the interview. Being knowledgeable about these will show that you are serious about the role and understand the importance of compliance in the homebuilding industry.
✨Exhibit Flexibility and Adaptability
Since the role requires travel across a large geographical area, be prepared to discuss your flexibility and willingness to adapt to changing business needs. Share any previous experiences where you successfully managed varying schedules or locations.
