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- Tasks: Join us as a Customer Care Technician, fixing defects and enhancing customer experiences.
- Company: Keepmoat Homes is a leading homebuilder committed to exceptional customer service.
- Benefits: Enjoy competitive pay, bonuses, exclusive staff discounts, and career development opportunities.
- Why this job: Be part of a passionate team dedicated to delivering top-notch service in a collaborative environment.
- Qualifications: Ideal candidates should have a joinery or painting background and strong problem-solving skills.
- Other info: This role offers a chance to grow within a market-leading company focused on customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic opportunity for a Customer Care Technician to join us, in a field-based position covering the Yorkshire East region, focusing on Scarborough and Bridlington.
The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
For this role, we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative, with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions-focused approach.
Education & qualifications
Why work for us? At Keepmoat Homes, we pride ourselves on being a great place to work. As the market leader in our industry, we want to ensure that we attract, motivate, and retain the best people who can deliver the best service for our customers.
- Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
- Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
- Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships, and days out.
- Trust – We encourage you to come up with ideas and get the most out of your job with us.
- Development – We offer genuine development opportunities to progress your career.
Our values are the foundation for our vision, the cornerstone of our culture, and the benchmark for our achievement:
- Straightforward – We get the job done in the most efficient and effective way. We are friendly, open, and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative – We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate – We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative – We are proactive, flexible, and resourceful. We listen, learn, and deliver solutions. We don’t offer a one-size-fits-all solution; we are flexible and will tailor our services to our customers’ needs.
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Customer Care Technician employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions with us.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues or defects. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Emphasise your collaborative spirit by discussing how you've worked with different teams or stakeholders in previous roles. We value teamwork, so illustrating your ability to communicate and work well with others will set you apart.
✨Tip Number 4
Research our company values and think about how your personal values align with them. Being able to articulate this connection during your interactions with us will show that you're a great cultural fit for our team.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Care Technician position. Tailor your application to highlight relevant experience in customer service and technical skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer care, maintenance, or technical work. Mention specific examples where you successfully resolved issues or improved customer satisfaction.
Showcase Your Skills: Make sure to demonstrate your multi-skilled background, particularly in joinery or painting & decorating. Include any certifications or training related to NHBC Standards and LABC Regulations to strengthen your application.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Reflect on how your values align with Keepmoat's core values of being straightforward, collaborative, passionate, and creative.
How to prepare for a job interview at Keepmoat Homes
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues, as this aligns with Keepmoat's core values.
✨Demonstrate Your Multi-Skilled Background
Highlight your skills in joinery or painting & decorating during the interview. Be prepared to discuss how these skills can be applied to the role of a Customer Care Technician, especially in rectifying defects and maintenance works.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you've had to think creatively to solve problems. This will showcase your proactive approach and ability to see issues through to completion, which is crucial for the role.
✨Understand Health and Safety Standards
Familiarise yourself with NHBC Standards and LABC Regulations before the interview. Being knowledgeable about health and safety practices will demonstrate your commitment to maintaining a safe working environment, which is essential for the position.
