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- Tasks: Join us as a Customer Care Technician, fixing defects and enhancing customer service in homes.
- Company: Keepmoat is a leading homebuilder committed to 5-star customer service and quality.
- Benefits: Enjoy a company van, flexible travel, and the chance to work in a dynamic environment.
- Why this job: Be part of a passionate team, solving problems and making a real impact on customer satisfaction.
- Qualifications: Must have a UK Full Clean driving licence; joinery or painting background preferred.
- Other info: This role covers the South Midlands, including Essex, Cambridge, and Kent.
The predicted salary is between 30000 - 42000 £ per year.
Main purpose of the roleWe have a fantastic opportunity for a Customer Care Technician to join us, field based covering the South Midlands region, focussing on Essex, Cambridge and Kent.
The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, Knowledge, Experience
We are looking for someone who fits with our core values here at Keepmoat; they will bepassionateabout providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will becollaborativewith the ability to work and communicate with a variety of different audiences. They will have the ability to becreativeand proactive, using their problem-solving skills to own issues and see them through to completion.They will work in astraightforwardway, with a self-motivated, solutions focused approach.
Education and Qualifications
Essential
Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contactus.
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Customer Care Technician employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during any discussions with us.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved issues in the past. We value a proactive approach, so be ready to discuss specific situations where you went above and beyond for a customer.
✨Tip Number 3
Highlight your multi-skilled background, especially if you have experience in joinery or painting & decorating. We’re looking for someone who can tackle a variety of tasks, so make sure to mention any relevant skills that align with the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of examples where you creatively addressed challenges in previous roles, as this will resonate well with our focus on solutions and customer satisfaction.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Care Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous roles or experiences that demonstrate your multi-skilled background, particularly in joinery or painting & decorating. Use specific examples to showcase your problem-solving abilities and customer service skills.
Showcase Your Values: Keepmoat values collaboration, creativity, and a straightforward approach. Make sure to reflect these values in your application by providing examples of how you have worked effectively with others and tackled challenges in a proactive manner.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role focused on customer care.
How to prepare for a job interview at Keepmoat Homes
✨Showcase Your Technical Skills
As a Customer Care Technician, it's crucial to demonstrate your multi-skilled background. Be prepared to discuss your experience in joinery or painting & decorating, and how these skills can help you address customer issues effectively.
✨Emphasise Customer Service Experience
Highlight any previous roles where you've provided excellent customer service. Share specific examples of how you've resolved customer complaints or improved their experience, as this aligns with the company's commitment to being a 5-star builder.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think creatively to solve problems. The interviewers will be looking for your ability to own issues and see them through to completion, so have a few examples ready.
✨Understand Health and Safety Standards
Familiarise yourself with NHBC Standards and LABC Regulations, as well as Keepmoat's Health, Safety and Sustainability standards. Being knowledgeable about these will show your commitment to safety and professionalism in the role.