At a Glance
- Tasks: Join us as a Customer Care Technician, providing top-notch after-sales service across Yorkshire East.
- Company: Keepmoat is a leading homebuilder committed to 5-star customer service and quality.
- Benefits: Enjoy a company van, flexible working, and the chance to make a real impact.
- Other info: This role offers varied tasks and the opportunity to work across a large geographical area.
- Why this job: Be part of a collaborative team that values creativity and problem-solving in customer care.
- Qualifications: Must have a UK Full Clean driving licence and a passion for excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
Job description
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering our Yorkshire West region (including Sheffield). The successful candidate will provide an efficient and effective after‑sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5‑star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi‑skills trained with up‑to‑date knowledge of National House Building Council Standards and Local Authority Building Control Regulations.
Skills, knowledge & experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem‑solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self‑motivated, solutions‑focused approach.
Education & qualifications
Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field‑based nature of the role, applicants will need to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Since the role requires flexibility and travel, be ready to discuss your availability and willingness to adapt to changing schedules. This will reassure the hiring team that you can meet the demands of a field-based position.
✨Tip Number 4
Emphasise your collaborative skills by preparing to discuss how you've worked with diverse teams or communicated with various audiences in previous roles. This will align with Keepmoat's core values and show you're a good fit for their culture.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Customer Care Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your customer service skills, problem-solving abilities, and knowledge of relevant standards like NHBC and LABC regulations.
Showcase Your Soft Skills:Since the role requires collaboration and communication with various audiences, make sure to include examples of how you've successfully worked in teams or communicated effectively in past positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Keepmoat Homes
✨Showcase Your Customer Service Skills
As a Customer Care Technician, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your problem-solving skills and commitment to high standards.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with NHBC Standards and LABC Regulations, as these are essential for the role. Be ready to discuss how your technical expertise can help you manage defects and maintenance works effectively.
✨Emphasise Flexibility and Adaptability
Since the role requires travel across a large geographical area, be prepared to discuss your flexibility and willingness to adapt to changing business needs. Share any experiences where you've successfully managed your time and resources in a dynamic environment.
✨Prepare Questions About the Company Culture
Keepmoat values collaboration and a proactive approach. Prepare thoughtful questions about the company culture and how they support their employees in delivering exceptional customer service. This shows your genuine interest in fitting into their team.
