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- Tasks: Provide top-notch customer service and support across global markets.
- Company: Join KeepCup, a purpose-led B Corp certified brand making a real impact.
- Benefits: Be part of a creative team with a supportive culture focused on growth.
- Why this job: Help inspire the world to choose reuse while developing your skills.
- Qualifications: 1-3 years in customer service and strong administrative skills required.
- Other info: Full-time role in Leyton, with opportunities for learning and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
KeepCup started in a Melbourne café with a simple idea: keep it and use it again. Today, we’re a global brand designing reusable products that fit seamlessly into everyday life, and we’re looking for a Customer Success Specialist to support KeepCup’s customer service function across DTC and wholesale, shaping how our brand shows up culturally and consistently.
You’ll work closely with our Operations Manager and cross-functional teams to deliver warm, timely and efficient customer service with a view to improving processes, supporting day-to-day business administration and sales team support for the UK team.
What you’ll be doing:
- Customer service support across global markets.
- First person to answer phones.
- Organising 1% for the Planet team activities and social activities.
- Manage and support the facilities management of the office space.
- Supporting marketplace operations and customer service.
- Supporting sales team to improve and streamline our CRM.
What you’ll bring:
- 1–3 years’ experience in customer service.
- Experience in HubSpot, Cin7 and Shopify is an advantage.
- Strong administrative skills and the ability to manage multiple tasks at once.
- A hold and solve, solutions-focused approach and sharp attention to detail.
Why you’ll love working here:
- Be part of a purpose-led, B Corp certified business making a real impact.
- Work with a creative, passionate global team across Australia and the UK.
- A supportive, values-driven culture that encourages learning and growth.
Please note: This is a full-time, office-based role located at our Leyton office and warehouse (5 days per week). Your desk (and KeepCup) is waiting. Apply today via LinkedIn and help us inspire the world to choose reuse.
Customer Success Specialist employer: KeepCup
Contact Detail:
KeepCup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into KeepCup's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their purpose-led journey.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially in a fast-paced environment. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at KeepCup and might even put in a good word for you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see how you connect with KeepCup's mission and values!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and any familiarity with tools like HubSpot or Shopify. We love seeing how your skills can directly benefit our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're a great fit for the Customer Success Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KeepCup
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, especially in a fast-paced environment. This will show KeepCup that you can handle their diverse customer base with ease.
✨Familiarise Yourself with the Tools
Since they mention HubSpot, Cin7, and Shopify, it’s a good idea to get familiar with these platforms if you haven't already. Even if you don’t have direct experience, understanding how they work will help you speak confidently about how you can contribute to the team.
✨Show Your Passion for Sustainability
KeepCup is all about reusability and sustainability, so make sure to express your passion for these values during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission to inspire the world to choose reuse.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their customer service strategies, team culture, or how they measure success in this role. This shows you're genuinely interested in the position and helps you determine if it's the right fit for you.
