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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and supporting sales processes.
- Company: Join KeepCup, a global brand dedicated to sustainability and reusability.
- Benefits: Work in a supportive culture with opportunities for growth and learning.
- Why this job: Make a real impact in a purpose-led company while connecting with a passionate team.
- Qualifications: 1-3 years in retail customer service and strong admin skills required.
- Other info: Full-time role in Leyton, perfect for those who love teamwork and creativity.
The predicted salary is between 30000 - 42000 £ per year.
About the role
KeepCup started in a Melbourne café with a simple idea: keep it and use it again. Today, we’re a global brand designing reusable products that fit seamlessly into everyday life, and we’re looking for a Customer Success Specialist to support KeepCup’s customer service function across DTC and wholesale, shaping how our brand shows up culturally and consistently.
You’ll work closely with our Operations Manager and cross-functional teams to deliver warm, timely and efficient customer service with a view to improving processes, supporting day-to-day business administration and sales team support for the UK team.
What you’ll be doing:
- First point of contact for customers, handling phone and email enquiries with a friendly, timely, and helpful approach across UK and international markets.
- Own day-to-day customer service processes, helping to improve efficiency and accuracy.
- Assist sales team with B2B onboarding, account setup, order processing, and follow-up.
- Organise BCorp & 1% for the Planet team and social activities.
- Organise office and support facilities management.
- Supporting marketplace operations, customer service and order support.
- Assist the sales team with CRM updates, data management, and process improvements.
What you’ll bring:
- 1–3 years’ experience in retail customer service.
- Experience in HubSpot, Cin7 and Shopify is an advantage.
- Strong administrative skills, and the ability to manage multiple tasks at once.
- A hold and solve, solutions-focused approach and sharp attention to detail.
Why you’ll love working here:
- Be part of a purpose-led, B Corp certified business making a real impact.
- Work with a creative, passionate global team across Australia and the UK.
- A supportive, values-driven culture that encourages learning and growth.
Please note: This is a full-time, office-based role located at our Leyton office and warehouse (5 days per week). Your desk (and KeepCup) is waiting. Apply today via LinkedIn and help us inspire the world to choose reuse.
Customer Success & Sales Support Specialist employer: KeepCup
Contact Detail:
KeepCup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Sales Support Specialist
✨Tip Number 1
Get to know the company inside out! Research KeepCup's values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Success Specialist, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable handling enquiries and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn and engage with their posts. This can give you insights into the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KeepCup team and making a difference.
We think you need these skills to ace Customer Success & Sales Support Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sustainability and customer service shine through. We want to see how you connect with our mission at KeepCup and why you're excited about the role.
Tailor Your Experience: Make sure to highlight your relevant experience in retail customer service and any familiarity with tools like HubSpot or Shopify. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us see you in the best light!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KeepCup
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially in a retail environment. Think about examples from your past experience that showcase your ability to provide warm and efficient service.
✨Familiarise Yourself with the Tools
Since the role involves using HubSpot, Cin7, and Shopify, it’s a good idea to get acquainted with these platforms. Even if you haven’t used them extensively, showing that you’ve done your homework will impress the interviewers and demonstrate your proactive approach.
✨Highlight Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. KeepCup values a solutions-focused mindset, so think about times when you improved processes or resolved customer issues effectively.
✨Show Your Passion for Sustainability
Since KeepCup is a B Corp certified business, express your enthusiasm for sustainability and how it aligns with your personal values. Share any relevant experiences or initiatives you've been involved in that reflect your commitment to making a positive impact.
