At a Glance
- Tasks: Drive transformation of global commercial processes and optimise Salesforce for growth.
- Company: Join KEENFINITY, a leader in innovative security and communication solutions.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team spirit with a focus on trust and accountability.
- Why this job: Make a real impact by leveraging AI and automation in a dynamic environment.
- Qualifications: Master’s degree and 5+ years in CRM or digital transformation required.
The predicted salary is between 59400 - 72600 £ per year.
Company Description
At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.
Your Mission
As CRM Business Owner you will drive the transformation and standardization of our global commercial processes across Sales, Marketing, Service, and other customer-facing functions. You will own the end-to-end Lead-to-Order process, leverage AI and automation, and ensure Salesforce serves as a strategic business platform supporting growth, efficiency, and data-driven decision-making.
Key Responsibilities
- Own and continuously improve the global Lead-to-Order process landscape.
- Define and execute the process governance model and transformation roadmap.
- Standardize commercial processes and drive best practices globally.
- Lead AI, automation, and data-driven initiatives to increase efficiency and transparency.
- Drive adoption and optimization of Salesforce and related commercial platforms.
- Collaborate with business leaders, IT, Data, and external partners to deliver business value.
- Establish governance, KPIs, and performance management standards.
- Support organizational change and user adoption across global teams.
Qualifications
Your Profile
Education: Master’s degree in Business, Engineering, Information Systems, or a related field.
Experience and Know-How:
- 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Process Management, or Digital Transformation.
- Strong understanding of Lead-to-Order processes and commercial operations.
- Experience with Salesforce and enterprise-wide transformation initiatives.
- Knowledge of AI and automation opportunities in commercial environments.
Personality and Working Practice:
- Strong stakeholder management, communication, and change leadership skills.
- Strategic mindset with a hands-on, results-oriented approach.
Languages: very good communication skills in written and spoken English.
Additional Information
We offer flexible working arrangements, including part-time options, hybrid/mobile working, and job sharing, subject to business requirements. Please feel free to contact us to discuss further. We are committed to fostering a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, irrespective of gender, age, disability, religion, nationality or ethnic origin.
CRM Business Owner (m/f/div.) in Bracknell employer: Keenfinity
At KEENFINITY, we pride ourselves on being an exceptional employer, offering a dynamic work environment that thrives on trust, appreciation, and accountability. Our commitment to employee growth is evident through flexible working arrangements and a strong focus on collaboration across global teams, ensuring that every team member can contribute meaningfully to our innovative security and communication solutions. Join us in shaping the future while enjoying the benefits of a supportive culture that values your contributions and fosters professional development.
