At a Glance
- Tasks: Be the friendly face of our office, managing calls and supporting clients.
- Company: Join a growing professional services organisation in a supportive team.
- Benefits: Competitive salary, private medical insurance, and a company iPad.
- Other info: Full training provided; perfect for those looking to develop their career.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Previous office experience and excellent communication skills are essential.
The predicted salary is between 13.53 - 13.53 £ per hour.
Keenan Recruitment is delighted to be partnering with a well‑established and growing professional services organisation in Newtownards to recruit an experienced Office Co‑ordinator & Receptionist. This is an excellent opportunity to join a friendly, supportive and forward‑thinking team where you will play a key role in the smooth day‑to‑day running of the office. The successful candidate will be one of the first points of contact for clients and visitors, whilst also providing valuable administrative support across a range of business functions. This varied position would suit a highly organised, personable and proactive individual who enjoys working in a busy office environment and takes pride in delivering excellent customer service.
The Role
- Reception & Client Support
- Welcoming clients and visitors in a professional and friendly manner
- Managing incoming calls and directing enquiries appropriately
- Monitoring and managing shared email inboxes
- Ensuring messages and communications are passed promptly to the relevant team members
- Providing a professional and welcoming front‑of‑house experience
- Office Administration
- Managing incoming and outgoing post
- Scanning, filing and maintaining electronic records
- Supporting document management and internal filing systems
- Ordering office supplies and stationery
- Assisting with general office administration and organisational tasks
- Client & Compliance Administration
- Supporting client onboarding processes
- Assisting with Anti‑Money Laundering (AML) checks and compliance procedures
- Liaising with external agencies and stakeholders where required
- Assisting with statutory and regulatory administration
- Supporting client account setup and maintenance activities
- Managing client correspondence and documentation requests
- Operational Support
- Arranging appointments and meetings
- Assisting with meeting preparation and administration
- Taking notes and minutes when required
- Supporting team events and business activities
- Providing additional administrative support to management and colleagues
About You
- Previous office administration experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- The ability to prioritise workload and manage multiple tasks effectively
- A professional and confident approach when dealing with clients
- A proactive and positive attitude
- The ability to work independently and as part of a team
- High levels of discretion and confidentiality
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel
- A willingness to learn new systems and processes
Experience within a professional services, accountancy or client‑focused office environment would be advantageous but is not essential, as full training will be provided.
What's on Offer?
- Competitive salary, negotiable depending on experience
- Private medical insurance
- Company iPad
- Full training and ongoing development
- A supportive and collaborative working environment
- Varied and interesting workload
- Opportunities for career development and progression
- The chance to become a valued member of a growing and successful local business
Apply Today
If you’re looking to develop your career within a supportive practice environment where your expertise and ideas will be valued, we’d love to hear from you. Contact Aideen Duggan for a confidential chat T:02890021616 or perm@keenanrecruitment.co.uk
Office Co-Ordinator & Receptionist (Experienced) in Newtownards employer: Keenan Recruitment
Join a well-established and growing professional services organisation in Newtownards, where you will be part of a friendly and supportive team dedicated to delivering excellent customer service. With competitive salaries, private medical insurance, and opportunities for career development, this role as an Office Co-Ordinator & Receptionist offers a dynamic work environment that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Office Co-Ordinator & Receptionist (Experienced) in Newtownards
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keenan Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keenan Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Co-Ordinator & Receptionist (Experienced) in Newtownards
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keenan Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Keenan Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keenan Recruitment!
How to prepare for a job interview at Keenan Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
