At a Glance
- Tasks: Support children and families by providing advice and guidance through helplines.
- Company: Join NSPCC, a leading charity dedicated to fighting for childhood rights.
- Benefits: Competitive salary, rota allowance, remote work support, and meaningful impact.
- Other info: Permanent role with opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference in children's lives while developing your safeguarding skills.
- Qualifications: Level 4 safeguarding qualification and frontline experience required.
The predicted salary is between 34582 - 34582 £ per year.
Keenan Recruitment has been exclusively retained by NSPCC to recruit for a Helpline Practitioner. The NSPCC's purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. They have been fighting for childhood for the last 130 years and their organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join in the fight for childhood.
The NSPCC Helplines provide:
- Telephone and online services for adults who are concerned about the welfare of a child or young person.
- Telephone and online services for children and young people who need advice and support.
- A single point of contact supporting the NSPCC Helpline and a range of other NSPCC services.
The helplines provide advice, guidance and support. The NSPCC Helpline can take action on a caller's behalf if they have concerns about a child who is either being abused or is at risk of abuse.
This is a permanent role, 35 hours per week, based in Lanyon Building in Belfast, with a salary of £34,582 per annum, plus a 3.5% rota allowance and a £200 working-from-home allowance. This role is ideal for someone with strong frontline safeguarding experience. As a minimum, you will hold a Level 4 safeguarding qualification and have a solid understanding of legislation when responding to concerns about children.
Person specification:
- An appropriate qualification from a safeguarding field, for example, social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
- An understanding of the needs of children and their development.
- Up to date knowledge and good understanding of current childcare legislation, research and best practice guidance.
- Experience of working in a high demand customer focused environment.
- Well-developed written and verbal communication skills.
- Proven ability to provide advice and assistance by telephone and in writing to children and adults.
- Ability to collect, assess and summarise essential and key information and record this succinctly in a written form.
- Well-developed basic IT skills and experience of using a client information database.
- Ability and willingness to assist in the promotion of NSPCC services, principles and values to a variety of audiences, including fundraisers, media and other professionals, including oral presentations.
- Ability to effectively work independently, as a member of a team and also with other agencies.
Contact Aideen Duggan for a full job description and to discuss this opportunity.
Helpline Practitioner in Newtownabbey employer: Keenan Recruitment
The NSPCC is an exceptional employer dedicated to the vital mission of preventing child abuse and neglect, offering a supportive work culture that values every employee's contribution to this important cause. Located in Belfast, the organisation provides competitive benefits including a generous salary, rota allowance, and a working-from-home allowance, alongside opportunities for professional growth in safeguarding practices. Joining the NSPCC means being part of a passionate team committed to making a meaningful difference in the lives of children across the UK and Channel Islands.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Practitioner in Newtownabbey
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Keenan Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Keenan Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Keenan Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Keenan Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Helpline Practitioner in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Keenan Recruitment:Before hitting send, make sure to tailor your application specifically to Keenan Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Keenan Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
