Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a dedicated team providing vital advice and support for child protection.
- Company: Join NSPCC, a passionate organisation committed to ending cruelty to children in the UK.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive work environment.
- Why this job: Make a real difference in children's lives while working in a dynamic and empathetic team.
- Qualifications: Experience in social care, safeguarding, and strong communication skills are essential.
- Other info: This role includes weekend shifts and offers a chance to grow in a meaningful career.
The predicted salary is between 40000 - 45000 £ per year.
Keenan Recruitment has been retained by NSPCC to recruit for a Helpline Practice Manager in Belfast.
Contract: 6 months with the possibility of extension.
Shift pattern: Covers the period 7:30am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.
Closing date: 12 noon on 16 April 2025.
Salary: £41,503 per annum plus 3.5% Rota Allowance and £200 (Hybrid) Home Working Allowance.
At the NSPCC, their vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This belief drives them and is why their Services team never stops sharing their learning, information, advice and support with everyone who needs it.
The NSPCC Helpline is a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media. Their priority is to empower the public to ensure children and young people are protected from harm. Showing empathy, sensitivity, and common sense, their dedicated teams provide emotional support and practical guidance to anyone who thinks a child may be at risk or to those children and young people themselves.
What skills are NSPCC looking for?
- Significant experience in social care and safeguarding to support the Helpline Service Heads in delivering innovative frontline child protection advice and support services.
- Ability to assess information received, risk and take appropriate action to safeguard children's welfare.
- Knowledge of child development, families and parenting.
- A strong understanding of current child legislation and practice guidance.
- Experience in the provision of advice, counselling and providing assistance via telephone and in writing.
- Ability to build relationships with various internal departments as well as external authorities.
- Ability to work effectively as a coach and manager.
- Good IT skills.
As an organisation committed to Equality, Diversity and Inclusion, you will understand the importance of racial and cultural difference, of disability and other protected characteristics to allow you to respond to a diverse user group.
Contact Aideen Duggan for a confidential chat.
Helpline Practice Manager employer: Keenan Recruitment
Contact Detail:
Keenan Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Practice Manager
✨Tip Number 1
Familiarise yourself with the NSPCC's mission and values. Understanding their commitment to ending cruelty to children will help you align your responses during interviews and discussions, showcasing your passion for their cause.
✨Tip Number 2
Network with professionals in the social care and safeguarding sectors. Engaging with others who have experience in similar roles can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully assessed risk and safeguarded children's welfare. Real-life examples will demonstrate your expertise and ability to handle the responsibilities of the Helpline Practice Manager role.
✨Tip Number 4
Showcase your coaching and management skills by discussing how you've supported and developed staff in previous roles. Highlighting your leadership abilities will be crucial in demonstrating your fit for this position.
We think you need these skills to ace Helpline Practice Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Helpline Practice Manager at NSPCC. Familiarise yourself with their mission and how your skills align with their vision to protect children.
Tailor Your CV: Highlight your relevant experience in social care and safeguarding. Emphasise your ability to assess risk and provide support, as well as any experience you have in coaching or managing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for child protection and your understanding of current child legislation. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free of typos, as attention to detail is crucial in this role.
How to prepare for a job interview at Keenan Recruitment
✨Understand NSPCC's Mission
Before the interview, make sure you fully grasp NSPCC's vision to end cruelty to all children in the UK. This understanding will help you align your answers with their mission and demonstrate your commitment to child protection.
✨Showcase Your Experience
Be prepared to discuss your significant experience in social care and safeguarding. Highlight specific examples where you've successfully assessed risk and taken action to safeguard children's welfare, as this is crucial for the Helpline Practice Manager role.
✨Demonstrate Empathy and Sensitivity
Since the role involves providing emotional support and practical guidance, be ready to showcase your ability to show empathy and sensitivity. Share experiences where you've effectively communicated with vulnerable individuals or families.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in high-pressure situations. Practise how you would respond to various child safeguarding scenarios, focusing on your thought process and actions.
