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For Companies At a Glance
- Tasks: Support children and families by responding to helpline requests with care and professionalism.
- Company: Join NSPCC, a leading charity dedicated to safeguarding children.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in children's lives while developing your skills in a supportive environment.
- Qualifications: Relevant qualification in safeguarding and experience in child-focused roles required.
- Other info: Dynamic role with a focus on child welfare and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Keenan Recruitment has been retained by NSPCC to recruit for a Helpline Practitioner. This is a hybrid position, based in Belfast.
Job Purpose
To provide assistance to those contacting NSPCC while working within NSPCC policy, procedures and standards. To receive and respond appropriately to all forms of requests for service to the NSPCC helpline by:
- delivering safe and effective child-focused practice
- obtaining information which will enable an assessment to be made and action as appropriate to be taken by statutory agencies
- recording all work undertaken
Criteria
- An appropriate qualification from a safeguarding field, for example, social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualified experience of working in a role where you have had a level of responsibility for safeguarding children or families
- An understanding of the needs of children and their development
- Up to date knowledge and a good understanding of current childcare legislation, research and best practice guidance
- Experience of working in a high demand customer focused environment
- Well-developed written and verbal communication skills
For a full job description and to discuss this fantastic opportunity, contact Aideen Duggan at Keenan Recruitment.
Helpline Practitioner in Belfast employer: Keenan Recruitment
Contact Detail:
Keenan Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Practitioner in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the safeguarding field and let them know you're on the hunt for a Helpline Practitioner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research NSPCC's values and recent initiatives. We want to see that you’re not just passionate about child safeguarding but also understand their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! As a Helpline Practitioner, you'll need to convey information clearly and empathetically. Try mock interviews with friends or family to get comfortable discussing your experience and approach to safeguarding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Helpline Practitioner in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Helpline Practitioner. We want to see how your background in safeguarding and child-focused practice makes you a perfect fit for NSPCC.
Showcase Your Communication Skills: Since this role requires well-developed written and verbal communication skills, we suggest including examples of how you've effectively communicated in previous roles. This could be through reports, presentations, or even interactions with clients.
Highlight Relevant Experience: Don’t forget to emphasise your post-qualified experience in safeguarding children or families. We’re looking for specific examples that demonstrate your understanding of child development and current childcare legislation.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Keenan Recruitment
✨Know Your Stuff
Make sure you brush up on current childcare legislation and best practices. Familiarise yourself with NSPCC's policies and procedures, as well as any recent news related to child safeguarding. This will show that you're not just interested in the role but also committed to the cause.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've had responsibility for safeguarding children or families. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with the job requirements.
✨Communicate Clearly
As a Helpline Practitioner, strong communication skills are key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
