Credit Controller in Norwich

Credit Controller

Location: Norwich, Norfolk
Salary: £28,000 - £30,000
Contract: Permanent | Full-time

The Opportunity

Keeler Recruitment is delighted to be supporting a growing and forward-thinking business in the Norwich area with the recruitment of an experienced Credit Controller.

This is a fantastic opportunity for a confident and proactive finance professional who enjoys building relationships, managing customer accounts and playing a key role in maintaining healthy cash flow.

Working within a supportive finance team, you will take ownership of a portfolio of customer accounts, ensuring outstanding balances are collected efficiently while maintaining positive customer relationships.

Key Responsibilities

• Managing a portfolio of customer accounts, ensuring timely collection of outstanding payments.

• Proactively contacting customers by telephone and email to chase overdue balances.

• Monitoring aged debt reports and identifying potential credit risks.

• Sending customer statements, payment reminders and payment links.

• Investigating and resolving invoice queries and payment discrepancies.

• Posting and allocating incoming payments accurately.

• Completing customer account reconciliations.

• Conducting credit checks and assisting with credit risk assessments.

• Preparing aged debt and cash collection reports.

• Supporting month-end and year-end finance processes.

• Working collaboratively with internal departments to resolve outstanding queries.

About You

We are looking for an enthusiastic and organised Credit Controller who enjoys working in a busy environment and takes pride in building strong customer relationships.

The ideal candidate will have:

• Previous experience working in a Credit Control or Accounts Receivable role.

• Strong debt collection, negotiation and communication skills.

• Confidence speaking with customers and resolving payment queries.

• Experience managing aged debt and customer account reconciliations.

• Good Microsoft Excel skills and confidence using accounting systems.

• Excellent attention to detail and strong organisational skills.

• The ability to prioritise workloads and meet deadlines.

• A positive, proactive and customer-focused approach.

Experience using ERP systems, credit risk assessments or working within a fast-paced finance environment would be advantageous.

What's on Offer?

• Competitive salary depending on experience.

• Permanent, full-time position.

• Opportunity to join a growing and ambitious business.

• Supportive and collaborative working environment.

• Career development opportunities.

• A varied role offering responsibility and the opportunity to make a real impact.

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