At a Glance
- Tasks: Lead a friendly team, ensuring excellent customer service and a tidy store.
- Company: Join the Co-op on a vibrant university campus with a supportive students' union.
- Benefits: Enjoy 43 days holiday, staff discounts, and a competitive salary.
- Other info: Flexible hours for a great work-life balance and opportunities for personal growth.
- Why this job: Make a difference while gaining valuable leadership experience in a fun environment.
- Qualifications: Passion for customer service and team leadership skills.
The predicted salary is between 25243 - 35243 £ per year.
Responsible to: Co-op Store Manager, Deputy Store Manager
Responsible for: Customer Team Members
Hours: 37.5 hours per week, 52 weeks per year
Directorate / Department: Trading - Co-op
Salary: Grade 4A - £25,243.73 per annum, £12.91 per hour
Company Benefits
- 43 days holiday a year (including bank holidays and discretionary days)
- Staff food & drink discounts
- Annualised hours
- Keel Key bus tickets
- Discounts on campus
- Health Assured Employee Assistance (EAP) access
- Pension scheme
- Keel Day Nursery discounts
- University sports & fitness classes
- Free uniform (required roles)
Why apply?
Set on a University campus, the location is fun, safe and a great opportunity to work for the Co-op whilst having the support of a students’ union behind you. Because the Co-op franchise is run by the Students’ Union, any profit made is then spent on activities and support for students.
In return for your passion and experience we offer the flexibility for work-life balance, a competitive salary and excellent holiday allowance. Plus our quietest times of year are Christmas and summer.
Equality and Diversity
We\'re committed to, and value, equality and diversity and welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability status.
Job Description
Keele SU are looking for a Team Leader to join their friendly Co‑op team to:
- Be a positive role model, training and supporting your team to provide a friendly and professional service to all customers to the Co‑op store, ensuring all displays are fully stocked and the shop is clean and tidy at all times.
- Carry out operational duties in the store and will also be responsible for supporting team members to serve customers at the till, respond to customer requests and enquiries and ensure the shop provides an excellent customer experience at all times.
- Report directly to the store manager who you will have excellent communication with so the store can be operated to the utmost of its ability. You will have an excellent knowledge of the Co‑op Brand Guidelines.
Co-op Customer Team Leader in Keele employer: Keele Students' Union
As a Co-op Customer Team Leader at Keele University, you will thrive in a vibrant and supportive environment that prioritises work-life balance and employee well-being. With generous benefits including 43 days of holiday, staff discounts, and opportunities for personal growth, you will play a crucial role in enhancing the student experience while being part of a community-focused team. The unique setting on a university campus not only fosters a fun atmosphere but also ensures that profits are reinvested into student activities, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Co-op Customer Team Leader in Keele
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keele Students' Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keele Students' Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Co-op Customer Team Leader in Keele
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keele Students' Union:Your cover letter is your chance to shine! Tell us why you want to work at Keele Students' Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keele Students' Union!
How to prepare for a job interview at Keele Students' Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
