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For Companies At a Glance
- Tasks: Lead a friendly team, ensuring excellent customer service and a tidy store.
- Company: Join the Co-op on a vibrant university campus with a supportive students' union.
- Benefits: Enjoy 43 days holiday, staff discounts, and a competitive salary.
- Why this job: Make a difference while gaining valuable leadership experience in a fun environment.
- Qualifications: Passion for customer service and team leadership skills.
- Other info: Flexible hours for a great work-life balance and opportunities for personal growth.
The predicted salary is between 25243 - 35243 £ per year.
Responsible to: Co-op Store Manager, Deputy Store Manager
Responsible for: Customer Team Members
Hours: 37.5 hours per week, 52 weeks per year
Directorate / Department: Trading – Co-op
Salary: Grade 4A – £25,243.73 per annum, £12.91 per hour
Company Benefits
- 43 days holiday a year (including bank holidays and discretionary days)
- Staff food & drink discounts
- Annualised hours
- Keel Key bus tickets
- Discounts on campus
- Health Assured Employee Assistance (EAP) access
- Pension scheme
- Keel Day Nursery discounts
- University sports & fitness classes
- Free uniform (required roles)
Why apply?
Set on a University campus, the location is fun, safe and a great opportunity to work for the Co-op whilst having the support of a students’ union behind you. Because the Co-op franchise is run by the Students’ Union, any profit made is then spent on activities and support for students.
In return for your passion and experience we offer the flexibility for work-life balance, a competitive salary and excellent holiday allowance. Plus our quietest times of year are Christmas and summer.
Equality and Diversity
We\’re committed to, and value, equality and diversity and welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability status.
Job Description
Keele SU are looking for a Team Leader to join their friendly Co‑op team to:
- Be a positive role model, training and supporting your team to provide a friendly and professional service to all customers to the Co‑op store, ensuring all displays are fully stocked and the shop is clean and tidy at all times.
- Carry out operational duties in the store and will also be responsible for supporting team members to serve customers at the till, respond to customer requests and enquiries and ensure the shop provides an excellent customer experience at all times.
- Report directly to the store manager who you will have excellent communication with so the store can be operated to the utmost of its ability. You will have an excellent knowledge of the Co‑op Brand Guidelines.
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Co-op Customer Team Leader employer: Keele Students' Union
Contact Detail:
Keele Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-op Customer Team Leader
✨Tip Number 1
Get to know the Co-op brand inside out! Familiarise yourself with their values and what makes them tick. This way, when you chat with the store manager or team during your interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! As a Team Leader, you'll need to be a role model for your team. Think about examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at campus events. They can give you insider tips on what it’s really like to work at the Co-op and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Co-op team and ready to make a difference.
We think you need these skills to ace Co-op Customer Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Co-op and customer service shine through. We want to see why you’re excited about this role and how you can contribute to our friendly team!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the job description. We love seeing examples of how you've led teams or provided excellent customer service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Keele Students' Union
✨Know the Co-op Inside Out
Before your interview, make sure you research the Co-op's values, mission, and brand guidelines. Understanding what makes the Co-op unique will help you demonstrate your passion for the role and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and support your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to train, motivate, and create a positive work environment. This will highlight your suitability for the role.
✨Customer Service is Key
The Co-op prides itself on excellent customer service. Be ready to discuss your approach to handling customer enquiries and complaints. Share specific instances where you've gone above and beyond to ensure a great customer experience, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.