At a Glance
- Tasks: Lead a retail team, drive sales, and engage with the community.
- Company: Join Keech Hospice and make a meaningful impact in retail.
- Benefits: Competitive salary, 29 days leave, training opportunities, and wellbeing support.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Be a leader in a charity shop and help your community thrive.
- Qualifications: Strong management skills and retail experience are essential.
The predicted salary is between 23800 - 27600 £ per year.
40 hours per week £27,875 per annum with room to develop and progress through the pay grade banding up to £30,019 on a competency-based framework.
Are you passionate about retail and making a difference in the community? Join Keech Hospice as a Shop Manager and lead the team to success and engage with the community to make a meaningful impact. This role requires you to be fully flexible, including weekends on a rota basis.
What you will do:
- Lead and drive the team to achieve sales and profit targets.
- Work closely with the Area Manager ensuring the store is running smoothly.
- Build relationships with volunteers to ensure they are engaged and involved in Keech events.
- Attend managers meetings in Keech Head Office.
- Handle till readings, balancing and banking.
- Maintain a hands-on approach, ensuring excellent customer satisfaction is maintained by all staff.
- Implement and maintain systems in line with Keech Hospice policies and procedures.
What you need to do it:
- Strong management/leadership experience is essential.
- Previous experience in a similar retail role or an interest in working within the charity sector.
- Excellent communication skills, strong team spirit, confidently being able to support a diverse team.
Benefits:
- Access to specialist internal training and additional external courses.
- 29 days annual leave PLUS Bank Holidays.
- Buy & Sell holidays.
- £500 referral scheme incentive.
- Cycle to work Scheme.
- Health Cash plan.
- Wellbeing & Employee Assistance Programme.
Shop Manager in Watford employer: Keech Hospice
Joining Keech Hospice as an Assistant Shop Manager means becoming part of a top-rated employer dedicated to making a positive impact in the community. With a competitive salary, generous annual leave, and opportunities for career development, you will thrive in a supportive and inclusive environment that values diversity and teamwork. Located in Hitchin, this role offers the chance to contribute to a meaningful cause while enjoying a flexible work schedule and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Watford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Keech Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Keech Hospice!
We think you need these skills to ace Shop Manager in Watford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Keech Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Keech Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Keech Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Keech Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
