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- Tasks: Boost online sales and deliver top-notch customer service in a dynamic team.
- Company: Join a caring and inclusive team in Luton focused on online retail success.
- Benefits: Competitive salary, generous leave, NHS pension, healthcare scheme, and free parking.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact on our online shop while developing your skills.
- Qualifications: Experience with eBay or similar platforms and strong attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking an Online Retail Assistant to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops, specifically through eBay, whilst also delivering exceptional customer service.
Key Responsibilities:
- Collaborate effectively with staff to achieve team goals and targets.
- Create effective, accurate, and attractive product listings to increase competitiveness.
- Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
- Contribute towards the growth of Keech online shop by maximising opportunities.
- Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
What we're looking for:
- Experience of online selling platforms (specifically eBay or similar).
- Confident in producing adverts and writing product listings.
- Good attention to detail with a keen eye for accuracy.
- Strong team player with excellent interpersonal skills.
- Proficiency in Microsoft Office programmes and willingness to learn new systems.
Why join us:
- A competitive salary and generous annual leave.
- Ability to carry over your existing NHS pension scheme.
- Healthcare scheme.
- Free car parking and cycle to work scheme.
- Career development and progression opportunities.
- A caring, supportive and inclusive environment.
Online Retail Assistant in Luton employer: Keech Hospice
Contact Detail:
Keech Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Retail Assistant in Luton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the online retail space. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with eBay or similar platforms, make sure to highlight that in conversations. Bring examples of successful listings or customer interactions to showcase your expertise.
✨Tip Number 3
Prepare for the interview by researching the company and its online presence. Familiarise yourself with their products and think about how you can contribute to their growth. This shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Keech.
We think you need these skills to ace Online Retail Assistant in Luton
Some tips for your application 🫡
Show Your Passion for Online Retail: When writing your application, let us see your enthusiasm for online retail! Share any experiences you've had with eBay or similar platforms, and how they’ve shaped your skills. We love candidates who are genuinely excited about the role.
Tailor Your Product Listings: Just like you would create an attractive product listing, make sure your application stands out! Use clear, engaging language and highlight your relevant experience. We want to see how you can bring that same creativity to our online shops.
Demonstrate Your Customer Service Skills: Customer service is key in this role, so don’t forget to mention any relevant experiences where you’ve handled complaints or resolved issues. Show us how you can bring professionalism and empathy to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Let’s get started on this journey together!
How to prepare for a job interview at Keech Hospice
✨Know Your eBay Inside Out
Make sure you brush up on your knowledge of eBay and similar online selling platforms. Familiarise yourself with how to create attractive product listings and understand the nuances of customer interactions on these platforms. This will show that you're not just a good fit for the role, but that you're genuinely interested in making an impact.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your professionalism and empathy, which are key traits for this role.
✨Team Player Vibes
Since this role involves collaborating with a small team, be ready to discuss your experiences working in teams. Highlight how you contribute to team goals and how you handle conflicts or challenges within a group setting. This will help them see you as someone who can seamlessly integrate into their team.
✨Attention to Detail is Key
Given the importance of accuracy in product listings and stock control, prepare to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to maintain high standards, as this will resonate well with what they're looking for.