At a Glance
- Tasks: Coordinate fundraising operations and ensure excellent supporter experiences.
- Company: Keech Hospice, a caring and inclusive organisation making a real difference.
- Benefits: Competitive salary, generous leave, healthcare support, and career development opportunities.
- Other info: Dynamic work environment with a focus on collaboration and personal growth.
- Why this job: Join a passionate team and help create impactful fundraising experiences.
- Qualifications: Experience in customer service or donor administration, with strong organisational skills.
The predicted salary is between 26656 - 26656 £ per year.
Starting salary £26,656 per annum with room to develop and progress through the pay grade banding up to £28,706 per annum.
Help power fundraising that makes a real difference. Are you highly organised, detail-focused and passionate about delivering excellent supporter experiences? We're looking for a proactive and motivated Fundraising Operations Coordinator to join our growing Public Giving team. This is a fantastic opportunity to play a key role behind the scenes, ensuring our fundraising operations run smoothly while helping supporters, fundraisers and donors have an outstanding experience with Keech Hospice.
The role supports fundraising operations, supporter engagement and CRM management, working closely with fundraising teams to help drive income growth and supporter retention. As a key support to our Fundraising Operations Manager, you'll help coordinate fundraising administration, manage supporter and donor data, support fundraising campaigns and events, and provide first-line support for our CRM system, Microsoft Dynamics. You'll work closely with colleagues across Fundraising, Marketing, Finance and the wider organisation to ensure our supporters receive exceptional service at every stage of their journey.
Key Responsibilities:
- Providing excellent supporter care and acting as first point of contact for donor enquiries
- Supporting the administration of fundraising campaigns, appeals, events and supporter activities
- Processing donations, Gift Aid, direct debits and donor requests accurately and efficiently
- Maintaining and improving donor records within Microsoft Dynamics
- Producing reports, supporter selections, mailing lists and fundraising insight
- Supporting fundraising communications, donor journeys and engagement activities
- Working with colleagues to improve systems, processes and supporter experiences
- Providing first-line CRM support and guidance to fundraising system users
What we’re looking for:
- Experience in supporter care, customer service, donor administration or a similar role
- Experience using CRM systems or databases, ideally Microsoft Dynamics
- Excellent communication and relationship-building skills
- Strong organisational skills and the ability to manage multiple priorities
- Excellent attention to detail and a commitment to data accuracy
- Strong IT skills, including Microsoft Office applications
- A proactive, solutions-focused approach and the ability to work collaboratively
- A passion for delivering exceptional supporter experiences
- Experience within a charity or fundraising environment would be beneficial, along with an understanding of fundraising compliance, donor care and supporter engagement best practice.
Why join us:
- A competitive salary and generous annual leave
- Ability to carry over your existing NHS pension scheme
- Healthcare scheme
- Free car parking and cycle to work scheme
- Career development and progression opportunities
- A caring, supportive and inclusive environment
For further details, please see the Job Description and Person Specification below. As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.
We reserve the right to close this vacancy early if sufficient applications are received. If you require any assistance completing the application form, or would like to arrange an informal chat about the role, please contact recruitment@keech.org.uk
Interview date: 20th and 21st October 2026
The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.
Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever we’re needed. As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.
Fundraising Operations Coordinator in Luton employer: Keech Hospice
Joining Keech Hospice as an Assistant Shop Manager means becoming part of a top-rated employer dedicated to making a positive impact in the community. With a competitive salary, generous annual leave, and opportunities for career development, you will thrive in a supportive and inclusive environment that values diversity and teamwork. Located in Hitchin, this role offers the chance to contribute to a meaningful cause while enjoying a flexible work schedule and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Operations Coordinator in Luton
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Keech Hospice.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Keech Hospice, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Keech Hospice. It’s all about being visible and passionate!
We think you need these skills to ace Fundraising Operations Coordinator in Luton
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Keech Hospice supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Keech Hospice. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising Operations Coordinator role at Keech Hospice. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Keech Hospice
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Keech Hospice. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Keech Hospice.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Keech Hospice. This shows you're not only a lone wolf but a team player with valuable connections.
