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- Tasks: Lead the final phase of Microsoft Dynamics implementation and optimise workflows.
- Company: Keech Hospice, a caring and inclusive charity focused on making a difference.
- Benefits: Competitive salary, generous leave, NHS pension, healthcare scheme, and career development.
- Why this job: Make a meaningful impact through supporter-centred technology in a supportive environment.
- Qualifications: Experience managing CRM systems, particularly MS Dynamics 365, and strong data governance knowledge.
- Other info: Join a collaborative team dedicated to improving the experience of families we serve.
Keech Hospice are looking for an enthusiastic and collaborative CRM Manager to lead the final phase of our Microsoft Dynamics implementation. This is a unique opportunity to bring a vital project over the finish line successfully launching our new CRM, embedding it across the organisation, and ensuring it becomes a trusted, well-used tool for teams and supporters alike. Youll guide colleagues through adoption, optimise workflows, and make sure the system truly supports our fundraising, clinical, and operational goals. Your blend of technical know-how, patience and people-focused communication will help us unlock the full potential of Dynamics and improve the experience of every family we serve. If youre passionate about making a meaningful difference through smart, effective, supporter centered technology, wed love to hear from you.
Key Responsibilities:
- Complete the implementation of Microsoft Dynamics CRM
- Ensure configuration, workflows and integrations with other business systems
- Develop CRM data governance framework & ensure compliance with GDPR regulations as well as organisational policies
- Maintain audit trails of CRM activity & oversee data quality
- Develop and deliver training materials to train and support staff
What were looking for:
- Proven experience managing CRM in a charity or similar environment & MS Dynamics 365
- Experience delivering system implementations & optimisations
- Strong understanding of data governance & GDPR
- Excellent data analysis, communication, organisational and problem solving-skills
Why join us:
- A competitive salary and generous annual leave
- Ability to carry over your existing NHS pension scheme
- Healthcare scheme
- Free car parking and cycle to work scheme
- Career development and progression opportunities
- A caring, supportive and inclusive environment
CRM Manager in Luton employer: Keech Hospice
Contact Detail:
Keech Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with Microsoft Dynamics and how you've successfully implemented CRM systems before. Make it clear how your technical know-how can benefit their organisation.
✨Tip Number 3
Prepare for interviews by researching Keech Hospice and understanding their mission. Tailor your answers to show how your values align with theirs, especially when it comes to making a meaningful difference through technology.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Keech Hospice.
We think you need these skills to ace CRM Manager in Luton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for CRM and technology aligns with our mission at Keech Hospice. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Microsoft Dynamics and any relevant projects you've led. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture.
How to prepare for a job interview at Keech Hospice
✨Know Your Dynamics
Make sure you brush up on your Microsoft Dynamics knowledge before the interview. Understand its features, benefits, and how it can be tailored to meet the needs of a charity like Keech Hospice. Being able to discuss specific functionalities and how they can optimise workflows will show your technical know-how.
✨Showcase Your People Skills
Since this role involves guiding colleagues through adoption, it's crucial to demonstrate your people-focused communication skills. Prepare examples of how you've successfully trained or supported teams in the past, especially in a charity or similar environment. This will highlight your ability to make technology accessible and beneficial for everyone.
✨Understand Data Governance
Familiarise yourself with data governance frameworks and GDPR compliance, as these are key responsibilities in the role. Be ready to discuss how you've ensured data quality and compliance in previous positions. This will show that you take data seriously and understand its importance in a charity setting.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current CRM challenges or how they envision the future of their data management. It shows your genuine interest in the role and helps you assess if the organisation aligns with your values.
