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- Tasks: Assist in managing eBay listings and provide top-notch customer service.
- Company: Join Keech Hospice, a dedicated non-profit making a difference in the community.
- Benefits: Enjoy flexible hours and the chance to work in a supportive team environment.
- Why this job: Make an impact while gaining valuable experience in online retail and customer service.
- Qualifications: Experience with eBay or similar platforms; strong attention to detail and teamwork skills required.
- Other info: Apply quickly as this role may close early due to high demand.
Keech Hospice is seeking an Online Retail Assistant – Ebay, to join our small and dedicated team in Luton on a casual basis. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.
What you will do
- Collaborate effectively with staff to achieve team goals and targets.
- Create effective, accurate, and attractive product listings to increase competitiveness.
- Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
- Contribute towards the growth of Keech online shop by maximising opportunities
- Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
Essential
- Experience of online selling platforms (specifically eBay or similar)
- Confident in producing adverts and writing product listings
- Good attention to detail with a keen eye for accuracy.
- Strong team player with excellent interpersonal skills
- Proficiency in Microsoft Office programs and willingness to learn new systems
Desirable
- Understanding of customer service best practices
- Familiarity with complaint handling and problem solving
- Ability to delegate workload and manage own simultaneously
Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.
Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.
All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.
We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them. #J-18808-Ljbffr
BANK Online Retail Assistant (Casual) employer: Keech Hospice
Contact Detail:
Keech Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BANK Online Retail Assistant (Casual)
✨Tip Number 1
Familiarise yourself with eBay's selling platform if you haven't already. Understanding how to create effective listings and manage customer interactions will give you a significant edge in the application process.
✨Tip Number 2
Showcase your customer service skills during any interviews or discussions. Be prepared to share examples of how you've handled complaints or resolved issues in previous roles, as this is crucial for the Online Retail Assistant position.
✨Tip Number 3
Highlight your teamwork abilities. Since collaboration is key in this role, think of instances where you've successfully worked with others to achieve a common goal, and be ready to discuss these experiences.
✨Tip Number 4
Research Keech Hospice and their mission. Understanding their values and how they operate will not only help you tailor your approach but also demonstrate your genuine interest in contributing to their cause.
We think you need these skills to ace BANK Online Retail Assistant (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Online Retail Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience with online selling platforms, particularly eBay. Emphasise your attention to detail and customer service skills, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the mission of Keech Hospice. Mention specific examples of how your skills and experiences make you a great fit for the team, especially in managing customer complaints and creating product listings.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Keech Hospice
✨Show Your eBay Expertise
Make sure to highlight your experience with online selling platforms, especially eBay. Be prepared to discuss specific examples of successful listings you've created or managed, as this will demonstrate your capability to contribute to Keech Hospice's online retail goals.
✨Demonstrate Customer Service Skills
Since the role involves managing customer complaints and providing exceptional service, be ready to share examples of how you've handled difficult situations in the past. Emphasise your ability to resolve issues with professionalism and empathy.
✨Emphasise Team Collaboration
This position requires effective collaboration with team members. Prepare to discuss how you work within a team, share successes, and support colleagues to achieve common goals. Highlight any experiences where teamwork led to positive outcomes.
✨Attention to Detail is Key
Given the importance of creating accurate and attractive product listings, be sure to mention your keen eye for detail. You might want to bring examples of your work that showcase your ability to produce high-quality listings that stand out.
