Help power fundraising that makes a real difference. Are you highly organised, detail-focused and passionate about delivering excellent supporter experiences? We're looking for a proactive and motivated Fundraising Operations Coordinator to join our growing Public Giving team. This is a fantastic opportunity to play a key role behind the scenes, ensuring our fundraising operations run smoothly while helping supporters, fundraisers and donors have an outstanding experience with Keech Hospice. The role supports fundraising operations, supporter engagement and CRM management, working closely with fundraising teams to help drive income growth and supporter retention. As a key support to our Fundraising Operations Manager, you'll help coordinate fundraising administration, manage supporter and donor data, support fundraising campaigns and events, and provide first-line support for our CRM system, Microsoft Dynamics. You'll work closely with colleagues across Fundraising, Marketing, Finance and the wider organisation to ensure our supporters receive exceptional service at every stage of their journey.
Main duties of the job
- Providing excellent supporter care and acting as first point of contact for donor enquiries
- Supporting the administration of fundraising campaigns, appeals, events and supporter activities
- Processing donations, Gift Aid, direct debits and donor requests accurately and efficiently
- Maintaining and improving donor records within Microsoft Dynamics
- Producing reports, supporter selections, mailing lists and fundraising insight
- Supporting fundraising communications, donor journeys and engagement activities
- Working with colleagues to improve systems, processes and supporter experiences
- Providing first-line CRM support and guidance to fundraising system users
Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever were needed. As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.
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Fundraising Operations Coordinator employer: Keech Hospice Care
Keech Hospice is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of individuals and families facing end-of-life challenges. With a strong commitment to employee well-being, the organisation provides flexible working hours, generous leave policies, and a supportive work culture that fosters personal and professional growth. Located in Luton, Keech Hospice not only champions compassionate care but also empowers its staff to lead innovative fundraising strategies, ensuring a lasting legacy for future generations.
