Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the final phase of Microsoft Dynamics implementation and ensure its effective use across the organisation.
- Company: Keetch Hospice, providing free specialist palliative care in a supportive environment.
- Benefits: Competitive salary, generous leave, NHS pension, healthcare scheme, and career development.
- Why this job: Make a real difference in people's lives while working on impactful projects.
- Qualifications: Experience managing CRM systems, especially MS Dynamics 365, and strong data governance knowledge.
- Other info: Join a caring and inclusive team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Keetch Hospice is looking for an enthusiastic and collaborative CRM Manager to lead the final phase of our Microsoft Dynamics implementation. This opportunity involves bringing a vital project over the finish line, launching our new CRM, embedding it across the organisation, and ensuring it becomes a trusted, well‑used tool for teams and supporters alike. Keetch Hospice provides free specialist palliative and end‑of‑life care for people of all ages, supporting adults in Bedfordshire and families in Bedfordshire, Hertfordshire, and Milton Keynes.
Responsibilities
- Complete the implementation of Microsoft Dynamics CRM
- Ensure configuration, workflows and integrations with other business systems
- Develop a CRM data governance framework and ensure compliance with GDPR regulations and organisational policies
- Maintain audit trails of CRM activity and oversee data quality
- Develop and deliver training materials to train and support staff
- Deliver system implementations and optimisations
- Provide guidance on data governance and GDPR
Qualifications
- Proven experience managing CRM in a charity or similar environment and knowledge of MS Dynamics 365
- Experience delivering system implementations and optimisations
- Strong understanding of data governance and GDPR
- Excellent data analysis, communication, organisational and problem‑solving skills
Benefits
- A competitive salary and generous annual leave
- Ability to carry over your existing NHS pension scheme
- Healthcare scheme
- Free car parking and cycle‑to‑work scheme
- Career development and progression opportunities
- A caring, supportive and inclusive environment
CRM Manager employer: Keech Hospice Care
Contact Detail:
Keech Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics, make sure to highlight that in conversations. Share specific examples of how you've successfully implemented or optimised CRM systems in the past.
✨Tip Number 3
Prepare for interviews by researching Keetch Hospice and their mission. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with Microsoft Dynamics and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for palliative care and how your background makes you the perfect fit for Keetch Hospice. Let us know why you're excited about this opportunity!
Showcase Your Data Skills: Since data governance and GDPR compliance are key parts of the role, be sure to mention any specific experiences you have in these areas. We love seeing candidates who can demonstrate their analytical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Keech Hospice Care
✨Know Your CRM Inside Out
Make sure you’re well-versed in Microsoft Dynamics 365. Familiarise yourself with its features, functionalities, and how it can be tailored to meet the needs of a charity like Keetch Hospice. Being able to discuss specific examples of how you've used it in past roles will show your expertise.
✨Showcase Your Data Governance Knowledge
Since data governance and GDPR compliance are crucial for this role, prepare to discuss your experience in these areas. Bring examples of how you've implemented data governance frameworks in previous positions and how you ensured compliance with regulations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to CRM implementation and training. Think about potential scenarios you might face at Keetch Hospice and how you would approach them, demonstrating your problem-solving skills and collaborative spirit.
✨Emphasise Your Training Skills
As part of the role involves developing and delivering training materials, be ready to talk about your experience in training staff on new systems. Share any successful training strategies you've used in the past and how you made learning engaging and effective.
