At a Glance
- Tasks: Provide vital administrative support to care services and help improve patient experiences.
- Company: Join Keech Hospice, a caring and inclusive organisation making a real difference in the community.
- Benefits: Competitive salary, generous leave, NHS pension, and career development opportunities.
- Other info: Flexible working across Luton and Bedford with a focus on teamwork and effective communication.
- Why this job: Be part of a supportive team that values your contributions and fosters personal growth.
- Qualifications: Experience in administration and proficiency in MS Office; training provided for SystmOne.
The predicted salary is between 24267 - 24873 € per year.
37.5 hours per week
Starting salary £24,267 per annum with room to develop and progress through the pay grade banding up to £24,873 per annum.
You can help make a difference! This is an exciting opportunity for a dynamic and resourceful administrator to provide vital support across both our Luton and Bedford locations.
Are you:
- A confident communicator with a proactive working approach, willing to provide cross cover to other team members when needed.
- An experienced administrator, proficient in the use of MS Office (Outlook, Word, and Excel) with strong organisational skills.
- Able to work collaboratively or on your own initiative with a strong customer focus.
We would like you to have proven experience in:
- Administration
- Microsoft Office
- SystmOne (this is not essential as training can be provided)
Main duties of the job:
This is a flexible location-based role with approximately 2 days a week based at our Bedford site and 3 at our Luton site. This will be on a flexible rota and could change weekly depending on service needs.
Your role will focus on supporting the day-to-day activities, helping our nursing and clinical teams to focus on providing great care. It will be important to build good working relationships while ensuring there is effective communication across the services and site locations.
A competitive salary and generous annual leave
Ability to carry over your existing NHS pension scheme
Free car parking and cycle to work scheme
Career development and progression opportunities
A caring, supportive and inclusive environment
Purchasing annual leave policy
Subsidised meals in restaurant (Luton site only)
For further details, please see the Job Description and Person Specification.
As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.
We reserve the right to close this vacancy early if sufficient applications are received.
If you require any assistance completing the application.
About us: Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire, children and their families in Bedfordshire, Hertfordshire, and Milton Keynes. At home, in hospice, or wherever we’re needed. As a teaching hospice, our exceptional people, training, and facilities are helping local communities to live and die well.
Job responsibilities:
- Meet and greet all visitors and answer all incoming calls in a friendly and professional manner ensuring patients and their relatives are dealt with sensitively.
- Manage clinical room bookings.
- Communicate effectively with staff, patients, carers, volunteers and visitors, in the hospice, hospital and community.
- Provide confidential proactive planning, organisation and administrative support to the care services including managing referrals, caseload management, contacting patients and booking appointments, booking transport and diary management.
- Organise and support meetings, providing calendar invites, agendas, papers, minutes and actions.
- Organise and support training/patient focused sessions either face to face or virtually.
- Produce accurate, well-presented work and assist with data collection and data checking for reports as requested.
- Work within SystmOne responding to tasks and keeping accurate patient records within a timely manner.
- Ensure that the administrative operation provides a quality and responsive service to all users.
- Escalate concerns to the Duty Manager when necessary.
- Communicate with our Head of Corporate services to oversee planned maintenance visits.
- Receive and be accountable for any monies or cheques received by way of donations, sale of goods etc.
- Liaise with external partners.
- Work collaboratively with the Lead for the Volunteer Team to find creative ways of attracting new volunteers.
- Participate in the recruitment, induction and mandatory training of volunteers.
- Have Safeguarding knowledge and awareness to be able to identify the signs, knowing what steps to take if you suspect abuse, knowing what to do if a child or an adult tell you they are being abused.
- Adhere to Information Governance ensuring that personal information is handled legally, securely, efficiently and effectively in order to support delivery of the best possible care.
- Provide admin support to any special projects as required.
Person Specification:
Qualifications:
- A good standard of education, with at least a GCSE or equivalent in English.
- IT Qualification.
Experience:
- Administration.
- Intermediate in MS Word, Excel, PowerPoint and Outlook.
- SystmOne.
- Previous minute taking experience.
- Experience working with an electronic patient database system.
- Diary Management.
- Telephone communication with family members, patients and other professionals.
- Understanding of palliative and hospice care.
Additional Criteria:
- Ability to work accurately with good attention to detail.
- Organised and able to prioritise own workload.
- Able to act with diplomacy and confidentiality at all times.
- Polite, professional manner on telephone. Ability to support distressed callers.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Services Administrator in Luton employer: Keech Hospice Care
Keech Hospice is an exceptional employer that prioritises a caring and inclusive work environment, offering competitive salaries and generous annual leave. With opportunities for career development and progression, employees can thrive while making a meaningful impact in the community by supporting vital palliative and end-of-life care services across our Luton and Bedford locations.
StudySmarter Expert Advice🤫
We think this is how you could land Care Services Administrator in Luton
✨Tip Number 1
Get to know the company! Research Keech Hospice and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Care Services Administrator, you'll need to interact with various people. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to healthcare. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do at Keech Hospice.
We think you need these skills to ace Care Services Administrator in Luton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with administration and MS Office in your application. We want to see how your skills align with what we're looking for, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific duties from the job description that excite you and how you can contribute to our team at Keech Hospice.
Be Personable:Since communication is key in this role, let your personality shine through in your written application. A friendly tone can go a long way in showing us you’re a great fit for our caring environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Keech Hospice Care
✨Know Your Stuff
Make sure you brush up on your administration skills, especially with MS Office. Be ready to discuss how you've used these tools in previous roles, as well as any experience with SystmOne, even if it's just a basic understanding.
✨Show Your Communication Skills
As a Care Services Administrator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communication in past roles, whether it was handling sensitive calls or coordinating with team members.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your time. Think of specific instances where your organisational skills made a difference, like managing multiple appointments or supporting meetings.
✨Emphasise Your Customer Focus
This role requires a strong customer focus, so be prepared to share examples of how you've gone above and beyond for clients or patients in the past. Highlight your ability to handle distressed callers with empathy and professionalism.
