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- Tasks: Assist in managing eBay listings and provide top-notch customer service.
- Company: Join Keech Hospice, a dedicated non-profit making a difference in the community.
- Benefits: Enjoy flexible casual hours and the chance to develop valuable skills.
- Why this job: Be part of a passionate team while contributing to a meaningful cause.
- Qualifications: Experience with online selling platforms and strong communication skills are essential.
- Other info: Apply quickly as this role may close early due to high demand.
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Keech Hospice is seeking an Online Retail Assistant – Ebay, to join our small and dedicated team in Luton on a casual basis. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.
What you will do
- Collaborate effectively with staff to achieve team goals and targets.
- Create effective, accurate, and attractive product listings to increase competitiveness.
- Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
- Contribute towards the growth of Keech online shop by maximising opportunities
- Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
Essential
- Experience of online selling platforms (specifically eBay or similar)
- Confident in producing adverts and writing product listings
- Good attention to detail with a keen eye for accuracy.
- Strong team player with excellent interpersonal skills
- Proficiency in Microsoft Office programs and willingness to learn new systems
Desirable
- Understanding of customer service best practices
- Familiarity with complaint handling and problem solving
- Ability to delegate workload and manage own simultaneously
Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.
Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.
All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.
We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them.
Seniority level
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Entry level
Employment type
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Employment type
Full-time
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Job function
Sales and Business Development
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Non-profit Organizations
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BANK Online Retail Assistant (Casual) employer: Keech Hospice Care
Contact Detail:
Keech Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BANK Online Retail Assistant (Casual)
✨Tip Number 1
Familiarise yourself with eBay's selling platform if you haven't already. Understanding how to create effective listings and manage customer interactions on eBay will give you a significant edge in the application process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled complaints or difficult situations in the past. This will demonstrate your ability to manage customer relations effectively, which is crucial for this role.
✨Tip Number 3
Highlight your teamwork experience during interviews. Since collaboration is key in this role, sharing specific instances where you've worked successfully within a team can help you stand out.
✨Tip Number 4
Be proactive in learning about Keech Hospice and its mission. Showing genuine interest in the organisation and its values can set you apart from other candidates and demonstrate your commitment to their cause.
We think you need these skills to ace BANK Online Retail Assistant (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with online selling platforms, particularly eBay. Include specific examples of product listings you've created and any customer service roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the mission of Keech Hospice. Mention your attention to detail and how you can contribute to the growth of their online shop.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and any other relevant software. If you have experience handling customer complaints or managing stock, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Keech Hospice Care
✨Showcase Your eBay Experience
Make sure to highlight any previous experience you have with online selling platforms, especially eBay. Discuss specific examples of successful listings you've created or how you've managed customer interactions on these platforms.
✨Demonstrate Attention to Detail
Since the role requires creating accurate and attractive product listings, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your listings before they go live.
✨Emphasise Customer Service Skills
This position involves handling customer complaints and queries, so be ready to share examples of how you've successfully resolved issues in the past. Highlight your ability to empathise with customers and provide timely solutions.
✨Prepare for Team Collaboration Questions
As a strong team player is essential for this role, think about times when you've worked effectively within a team. Be ready to discuss how you contribute to team goals and support your colleagues in achieving targets.
