At a Glance
- Tasks: Lead the delivery and success of innovative healthcare AI solutions for strategic customers.
- Company: Join Keebler Health, a mission-driven startup transforming healthcare with AI.
- Benefits: Competitive salary, benefits, and opportunities for professional growth in a dynamic environment.
- Other info: Bring your unique personality to the application process and thrive in a collaborative culture.
- Why this job: Make a real impact in healthcare while building strong relationships with clients.
- Qualifications: 6-10 years in SaaS or healthcare tech, with strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a highly driven, entrepreneurial individual to own the successful delivery, adoption, and ongoing success of our healthcare AI solutions across strategic customer accounts. At Keebler Health, we are building AI that fits into the real-world complexity of healthcare—supporting clinicians, improving operations, and ultimately driving better patient outcomes. This role sits at the intersection of implementation, customer strategy, and long-term relationship leadership, ensuring our technology delivers meaningful impact where it matters most.
You will serve as the primary point of accountability from post-sales handoff through the full customer lifecycle—owning not just delivery, but the success and evolution of each customer partnership. This role will report directly to the Director of Implementation.
Key Responsibilities- Strategic Account Ownership
- Own a variety of strategic customer accounts from post-sales handoff through ongoing engagement.
- Build and maintain trusted relationships with clinical, operational, technical, and executive stakeholders.
- Serve as the primary point of accountability for customer needs.
- Develop account-level strategies aligned to customer goals and organizational priorities.
- Implementation & Delivery Management
- Lead end-to-end implementation of Keebler Health AI solutions in complex environments.
- Translate customer requirements into clear execution plans and drive delivery against milestones.
- Coordinate cross-functional teams (sales, product, engineering, clinical) to ensure successful implementation and ongoing delivery of requirements.
- Ensure implementations meet quality, timeline, and regulatory expectations.
- Coordinate continuous improvement in how solutions are deployed and supported over time.
- Own the full customer journey, including onboarding, adoption, optimization.
- Monitor account health and proactively identify risks, gaps, or opportunities.
- Value Realization & Outcomes
- Define, track, and communicate success metrics tied to clinical, operational, and financial outcomes.
- Ensure customers achieve meaningful ROI and sustained value from AI solutions.
- Drive adoption across diverse stakeholder groups.
- Identify and support opportunities for expansion and deeper impact.
- Contribute to playbooks, tools, and best practices that enable repeatable success.
- 6–10+ years of experience in SaaS, healthcare technology, or healthcare operations.
- Experience in startup or high-growth environments, with comfort operating in ambiguity.
- Proven ability to manage complex customer relationships and long-term engagements.
- Experience leading implementations or deployments of software solutions.
- Strong ability to navigate technical, clinical, and business stakeholders.
- Excellent communication, organization, and problem-solving skills.
- Familiarity with healthcare workflows, data, or AI-driven products preferred.
- Customers successfully deploy and adopt solutions with strong trust and engagement.
- Clear, measurable outcomes and value realization across accounts.
- High retention and expansion within strategic accounts.
- Contribution to our scalable processes and playbooks and begin to take shape.
When Applying: In addition to your resume, when hiring, also include a highly personalized, bold, and hilarious “Keebler Health–style” introduction that grabs attention - outgoing, fun, and uniquely you (not uniquely ChatGPT). Think: confident, high-energy, slightly irreverent (but still professional), with a smart nod to healthcare, value-based care, and the fact that we’re building something real. Either apply here, or email careers@keebler.health with the role you’re applying for, your resume, Keebler Health-style introduction, and a link to your LinkedIn.
What we Offer- Competitive salary and benefits package.
- Opportunity to work in a fast-paced, mission-driven startup environment.
- Significant ownership and influence over product and technical direction.
- Professional growth and learning opportunities in healthcare and distributed systems.
- Collaborative, supportive team culture.
- Chance to make a meaningful impact on the healthcare industry.
Customer Strategy and Delivery Lead in Durham employer: Keebler Health
At Keebler Health, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work culture that empowers our employees to make a real impact in the healthcare sector. With competitive salaries, a comprehensive benefits package, and ample opportunities for professional growth, our team members thrive in a fast-paced, mission-driven environment where their contributions directly influence the success of innovative AI solutions. Join us in transforming healthcare and enjoy the unique advantage of working at the forefront of technology while building meaningful relationships with strategic customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Strategy and Delivery Lead in Durham
✨Tip Number 1
Get to know the company inside out! Research Keebler Health's AI solutions and their impact on healthcare. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer strategy and delivery. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for Keebler Health.
We think you need these skills to ace Customer Strategy and Delivery Lead in Durham
Some tips for your application 🫡
Be Bold and Unique:When crafting your introduction, let your personality shine through! We want to see the real you, so don’t hold back. Make it fun, engaging, and a bit cheeky—just like our vibe at Keebler Health.
Tailor Your Application:Make sure to align your experience with the key responsibilities mentioned in the job description. Highlight how your background in SaaS or healthcare technology makes you the perfect fit for this role. We love seeing how you connect the dots!
Showcase Your Achievements:Don’t just list your past roles; share specific examples of how you’ve driven success in previous positions. Whether it’s improving customer relationships or leading successful implementations, we want to know how you made an impact!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Keebler Health
✨Know Your Stuff
Before the interview, dive deep into Keebler Health's AI solutions and their impact on healthcare. Familiarise yourself with their technology and how it fits into real-world scenarios. This will not only show your enthusiasm but also help you articulate how your experience aligns with their mission.
✨Build Relationships
Since this role is all about relationship management, think of ways to demonstrate your ability to build trust with stakeholders. Prepare examples from your past experiences where you successfully managed complex customer relationships or led teams through challenging implementations.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles, especially in SaaS or healthcare tech. Highlight how you navigated ambiguity and drove successful outcomes. This will resonate well with their need for someone who can thrive in a fast-paced, high-growth environment.
✨Bring Your Personality
Don’t forget to inject some of that 'Keebler Health-style' energy into your introduction! Be bold, fun, and a bit irreverent while still maintaining professionalism. This is your chance to stand out and show them that you’re not just another candidate, but someone who can bring a unique flair to their team.
