Scheduler

Job Summary (key tasks, responsibilities, authorities and accountability):

Overall responsibility for answering phones and emails, scheduling and confirming appointments, and inputting customer data into company systems. Specifically responsible for:

• Answering incoming calls to the Service Department within 3 rings,
• Distributing calls to the relevant individual,
• Liaising with Customers, Field Engineers and Account Managers to efficiently schedule work on the BigChange software,
• Confirm Engineer appointments via email/phone as required,
• Maintain and update CRM software as required, and
• Maintain Field Engineers calendar (down time due to vehicle servicing, holidays and sick etc).

Other duties:

• Assist in covering other areas of the Service Department during busy periods or holidays etc
• Any other duty or task as reasonably requested by a senior manager commensurate with the post

NOTE: This description is not intended to establish a total definition of the job, but an outline of the duties and responsibilities.

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