At a Glance
- Tasks: Manage appointments, assist patients, and support clinical staff in a friendly environment.
- Company: Join a small, supportive GP practice focused on patient care.
- Benefits: Flexible hours, teamwork, and the chance to make a real difference in healthcare.
- Other info: Opportunity for personal growth in a caring and dynamic team.
- Why this job: Be the first point of contact for patients and enhance their healthcare experience.
- Qualifications: GCSEs in Maths and English, strong communication, and IT skills required.
The predicted salary is between 24000 - 36000 £ per year.
A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients. We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we want them to have a positive experience when they access health care provided by the surgery. We are looking for a full-time or part-time team member to meet the needs of our practice. Our shift patterns are usually as follows for full-time: 2 days, 7:30-15:30, 2 days 11:00-19:00 and 1 day 9:00-17:00; this can be discussed if successful at the interview. If this is you, do not hesitate and apply and come and join our work family. This is a small practice with a small friendly team which supports each other to provide the best health care.
Main duties of the job:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Code data on the clinical IT system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients' healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
About us:
The practice is a 3 GP Partner practice with a number of salaried GPs, 1 Health Care Assistant and 1 Practice Nurse.
Person Specification:
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Clinical IT system user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist employer: Keats Group Practice
Join our small, friendly GP practice where you will be an integral part of a supportive team dedicated to providing exceptional healthcare. We offer flexible working hours, opportunities for professional growth, and a positive work culture that prioritises patient care and employee well-being. As a medical receptionist, you will not only enhance the patient experience but also thrive in an environment that values collaboration and mutual support.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a medical receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence in handling calls and queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully managed stressful situations. Be ready to share these during your interview to demonstrate how you can handle the demands of the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in healthcare and administrative roles. We want to see how your background can enhance the care we provide to our patients.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re genuinely interested in joining our team.
Be Personable:As a medical receptionist, communication is key. Use a friendly tone in your application to demonstrate your ability to connect with patients and colleagues alike. We love a warm personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our work family!
How to prepare for a job interview at Keats Group Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your People Skills
As a medical receptionist, you'll be the first point of contact for patients. Prepare examples that showcase your excellent communication skills and ability to handle stressful situations. Think of times when you've successfully resolved conflicts or provided exceptional service.
✨Showcase Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with clinical IT systems and MS Office applications. If possible, mention specific software you've used and how it helped streamline processes in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responses to common situations a medical receptionist might face, like managing a busy reception area or dealing with an upset patient. This will help you demonstrate your analytical skills and ability to work under pressure.
