At a Glance
- Tasks: Manage reception, greet customers, and handle calls and emails.
- Company: Join Ireland’s largest family-owned motor group with a people-first culture.
- Benefits: Enjoy 31 days paid leave, healthcare, and professional development opportunities.
- Other info: Dynamic work environment with great career growth and employee wellbeing programmes.
- Why this job: Be the face of a successful team and make a real impact on customer experience.
- Qualifications: 1-2 years in a similar role with excellent communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Company Overview
Keary’s Motor Group is Ireland’s largest family-owned motor group, with 18 dealerships in Dublin, Cork, Galway and Limerick.
Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.
With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care.
Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.
Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way.
The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.
Role Overview Kearys Motor Group is looking for top calibre candidates to join its winning team.
We are currently seeking to recruit a Full- Time Receptionist/Sales Administrator to join our growing team based in Kearys Bandon, Clonakilty Road Bandon.
Looking to move your career into next gear?
Apply today to be a part of our success story.
Role
Responsibilities
- Managing the running of reception area.
- Meeting & greeting customers - act as company ambassador.
- Sorting & distributing post.
- Call and email management.
- Travel booking – taxis, couriers etc.
- Liaising between customers and our own in-house departments to ensure vehicles are processed exactly to customer requirements. •Facilitate the processing of sales and purchase invoices for vehicles. •Manage the ordering, registration, and taxing processes for new vehicles. •Ensuring vehicle change of ownerships are completed. •Manage the set up and administration of vehicle warranties.
- Ad-hoc tasks as required.
- Role
Requirements
- 1 - 2 years’ experience in a similar role.
- Excellent communication and interpersonal skills.
- Excel at understanding, anticipating and meeting customer needs.
- Work well as part of a team.
- Be flexible in their approach to work.
- Display a professional, courteous manner at all times.
- An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately.
- Previous experience within the motor industry is desirable but not essential.
Benefits
- 31 Days Paid Leave (inclusive of public holidays)
- Company Pension
- Healthcare Scheme
- Employee Volunteer Day
- 2 Company Days
- Bike to Work Scheme
- Referral Bonus
- Milestone Programme
- Professional & Personal Development
- Rewards & Recognition
- Employee Wellbeing Programme
- 24/7 Employee Assistance Programme
- Death in Service Benefit
- Long Term Disability Scheme
- Tax Saver scheme
- Employee Recognition Programme
- Sports and Social Club
Receptionist/Sales Administrator in Belfast employer: Kearys
Kearys Motor Group prioritizes its employees, focusing on recruiting and retaining top talent to meet customer expectations. The company emphasizes ongoing staff training and development, fostering a collaborative work environment that supports professional growth. With a strong commitment to customer care and excellence, Kearys offers a rewarding workplace for those looking to advance their careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Sales Administrator in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kearys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kearys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Sales Administrator in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kearys:Your cover letter is your chance to shine! Tell us why you want to work at Kearys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kearys!
How to prepare for a job interview at Kearys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
